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Thread: global chat / guild chat/ trade tabs

  1. #1
    Pathfinder Prof_Xavier's Avatar
    Join Date
    Mar 2012
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    5
    World
    Northisle

    global chat / guild chat/ trade tabs

    I have been getting this message for almost a week "[10:25] News: Chat server login failed" when i log in.

    i have sent 2 notes to support and have not received any response.

    i'm a bit of a lurker so not being able to chat isnt the end of the world for me
    (though i do like to speak with my guild).

    but i am not able to trade which is really starting to bother me, being that i have spent some $$

    help please.....i have tried loggin out and back in, clearing my cache etc etc. i play from work and at home and it is the same on both pc's runnin windows7, latest version of firefox.

    thanks in advance and have a great day

  2. #2
    Ruler of the Land BB_Azariel's Avatar
    Join Date
    Oct 2011
    Posts
    1,034
    World
    Newfoundland
    Hi ProfWeed,

    This is very weird... I've never heard of the chat not coming back up after the player tried the cache&cookie clear.
    If you could provide me with the ticket numbers I'll poke support for you and ask them to get back to you ASAP.

    Best,
    BB_Azariel
    I am no longer the Community Manager for this version of TSO. Please send any question to BB_Ravel.

  3. #3
    Pathfinder Prof_Xavier's Avatar
    Join Date
    Mar 2012
    Posts
    5
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    Northisle
    i dont have a ticket number, i sent a message through the following page http://www.thesettlersonline.com/en/help-and-support, i have a feeling i goofed. Though i have spoke with a member of my guild who is friendly with a mod who said i was probably banned because of the last part of my name "weed". I did sent a note about changing my name to ProfXavier but again i believe i am reporting and requesting things through the wrong page, can you point me in correct direction?

    Update:
    April 16
    everything is back to normal.....name has been changed.....ban is gone TY BB!
    Last edited by Prof_Xavier; 16.04.12 at 14:18.

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