Virginmedia Customers Blocked from UBIsoft websites and online games.

[Figrin]

We know that Virgin Media have issues currently affecting a number of customers due to problems at one of their data centres - there are details on the virgin media help forum about configuring a proxy to get around the issues. Not sure if that will help, but is worth a go - we are aware that our site is affected by this issue they have.

[psephony]

ahh okay. i too am virgin media. thanks for the heads up Lotak

[psephony]

if any of you clever peeps know how to configure proxy (explain it in non technical terms) i'm sure many peoples would benefit. ive looked at the virgin forum and am baffled. if we can login to well known chat programs then why is a game different?

[iridium21]

D'oh! Thanks! I should have guessed that the problem was with Virgin, it's a POS.

If anyone else on Virgin is having problems, the Proxy to use is webcache.virginmedia.com on Port 8080

[iridium21]

Which browser are you using?

[Wriggler]

Virginmedia has blocked a load of site including this one and uplay. I'm using my mobile phone to connect as there's no way of connecting otherwise. Even through there webcache proxy.

Here's what it says:

Service Disruption
Intermittent access to various websites
Reported on: Fri 25 May 2012, 06:31 PM
Estimated fix time: Sun 27 May 2012, 11:00 PM
Fault reference: F002015191

https://my.virginmedia.com/faults/service-status

[Wriggler]

Virginmedia has blocked a load of sites including this one and uplay. I'm using my mobile phone to connect as there's no way of connecting otherwise. Even through there webcache proxy.

Here's what it says:

Service Disruption
Intermittent access to various websites
Reported on: Fri 25 May 2012, 06:31 PM
Estimated fix time: Sun 27 May 2012, 11:00 PM
Fault reference: F002015191

https://my.virginmedia.com/faults/service-status

[psephony]

Iridium, for people like me who dont know about fiddling with the finer details of technology..were would one go to implement said webcache? is it via the pc, game settings or (ohh no) the darned virgin box itself?

[psephony]

browser used is firefox

[iridium21]

Please make sure you save any existing Proxy settings before doing this!

On Firefox, click the top Firefox tab and select Options-->Options then click Advanced and the Network tab and click the Settings button :



Now select the radio button that says "Manual proxy configuration" and enter webcache.virginmedia.com in the HTTP Proxy box and 8080 in the Port box :



Now click OK and restart your browser clearing cache and cookies and everything should be ok.

Note: When Virgin sort the problem out you should reselect the "No proxy" radio button.

Hope this helps.