Cannot get past loading screen

[Skratch]

Im having the same problem too.

Need a solution to this problem please

[StarCaller]

(facepalm) It’s maintenance boys and girls. You CAN'T log on to game then...
But frankly IMO TSO staff is taking quite a long time for such simple things as some updates and log clearing. Esspecially as updates should come already tested. (After all there is a testing server made for that purpose) And some things they can easilly do while servers are running.

[Greenpumpkin]

Dumb, they should say that is is down due to maintenance!

[StarCaller]

Dumb, they should say that is is down due to maintenance!

Hmm usually they do. But if you go directly to .../play instead of .../home i think browser is loading game application from cache and usually halts at login queue screen. (not quite sure how exactly it works)

[Wiremu_Nikau]

having similar problems with IE8, encountering message: "connection failed - we regret that the connection to the 'the settlers online' server failed. please try to reconnect"... is TSO offline for maintenance?

[Stefirot]

I don't even pass to the loading page, it just loads for a second and then this appears "Connection failed".

[moosenbrug]

i have the same problem, i got the clien t up and can even go to homepage but when i want to play the game it says conection failed
what to do about this

[Ozrider]

I've been trying on and off for 8 hours and can't connect

[Vydee]

Same problem here

[Mal-D]

If the server is offline for maintenance why cannot we be correctly informed of that instead of getting a message which reads:

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
We are working to resolve the problem.
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Your The Settlers Online team

That message does not convey to us users the correct information and has us wasting our time continually trying to re-connect.
Information please - not miss-information!