I was not sure where to post this particular thing, so I figured I would put it here and if any mod decides that it would be better suited in another sub forum, I hope they will not mind moving it.
Over the past few weeks I have been playing I have noticed a number of people wanting to purchase vouchers from other players for GC. After a while I figured that I wouldn't mind trading a voucher code for a few extra GC, assuming of course that either Mods or support from BB could help me out if I got scammed by someone not sending me the GC.
So, in order to find out whether I would have support at all I contacted a mod who suggested that I needed to contact customer support, which I did. Their response was:
"We do not endorse or support any in-game trades involving vouchers or codes, therefore not only in case of being scammed during such a transaction, we cannot offer any compensation to the players, but also trading the codes can lead to a ban imposed on the account of the seller."
I feel this is a mistake on Bluebyte's part for a few reasons, which I will explain. Firstly, there is no "proper" way of trading bought for gems between players, so voucher trading becomes really the only way a lot of players can obtain certain things in the game. (such as the extra licences). This means that there is a market demand for the vouchers.
Secondly, because I can not sell the vouchers in game there will be at least £30 that will not go to bluebyte and therefore bluebyte will generate less income, which is obviously not a good thing for bluebyte. And finally I feel that it is quite galling that should a player be unaware (as I was) that selling those vouchers to other players is against the terms and conditions and they get scammed... if they then complain about it they get their account banned as well! Truely a massive kick in the groin to someone who has spent money on your product!
I would like to ask that bluebyte employees consider adding gem trading to the trading system or at least allow people to trade vouchers and offer a level of support for those who get scammed. Thank you for your time, and I apologise should my post come across as being too negative... I love this game and I would like to spend more money on it but there's very little in the trader which is of interest to me anymore!