Many player post about technical problems concerning chat loads fail, game not loading or game not connecting.
Here are some solution you should test before reporting it as a bug or sending a ticket to support.
Check that a maintenance is not in progress.
You can check it here
During maintenance, you can't login to game
If not, these can help also your solution.
Please clear your cache and cookies.
Check if you have the latest updates for Flash and your internet browser.
Try using different browser, Firefox, Opera, Internet Explorer etc...
Some times reinstalling your browser fixes the issue.
If none of these work, please contact support by clicking here
Best,
Killste Forum Moderator