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Thread: Can't visit my adventure island.

  1. #1
    Pathfinder
    Join Date
    May 2012
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    Sandycove

    Can't visit my adventure island.

    Since yesterday, I can't visit the island The witch of the Swamp. I always get a notificiation Server call failed, server error. Please retry later.

    What can I do or is this Island lost for me? I was just at the end to finish it off.

  2. #2
    Pathfinder
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    May 2012
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    Sandycove
    The actual title is: "Server zone crashed". An error occured ...

  3. #3
    Aunt Irma’s Favourite Writer BB_Dantesama's Avatar
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    Jul 2012
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    Sandycove
    Hello Premmen,

    Are you still experiencing this issue?

    Have you tried deleting your cache and cookies?

    You might want to try on a different browser as well.

    Please let me know if this works.

    Regards

    BB_Dantesama
    I am no longer the Community Manager for this version of TSO. Please send any question to BB_Ravel.

    Rules and Code of Conduct ¤¤¤ Beginner's Guide ¤¤¤ Important Links ¤¤¤ Help/Support & FAQ

  4. #4
    Pathfinder
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    May 2012
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    World
    Sandycove
    No, still having the same problem. I tried it on another browser, have deleted my cookies.

    Still message above "Server call failed", in the middle "Server zone crashed".

  5. #5
    Quartermaster
    Join Date
    Dec 2011
    Posts
    260
    World
    Newfoundland
    Usually when the message says server zone crashed, you need to wait till the weekly maintenance. (or if your lucky support will help before that)

  6. #6
    Pathfinder
    Join Date
    May 2012
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    6
    World
    Sandycove
    Do you know when that maintenance is going to happen?

    Since this morning, I can't even start the game itself. I starts and I get immediately the message:

    "Server zone crashed: An error was detected in this zone. Please try again."

    Can I contact someone of Support myself?

  7. #7
    Architect of the Empire Sinister-King's Avatar
    Join Date
    Feb 2012
    Location
    Dark Castle
    Posts
    984
    World
    Newfoundland
    Quote Originally Posted by Premmen View Post
    Do you know when that maintenance is going to happen?

    Since this morning, I can't even start the game itself. I starts and I get immediately the message:

    "Server zone crashed: An error was detected in this zone. Please try again."

    Can I contact someone of Support myself?
    Hi Premmen,

    You can contact support here.

    Try clearing your web browser cache again.

    Additionally check to see if your OS (operating system) is up to date and that you have the latest Flash player - that may help.

  8. #8
    Pathfinder
    Join Date
    Jul 2012
    Posts
    1
    World
    Sandycove
    Same problem here with the same adventure
    allready contacted support they helped me but couldt remove the adventure.
    so i let the adventure run out of time and yes everytime i start the game now it will crash within 10 sec.
    because the adventure cant finish itself for some reason.
    i submitted a new ticket and w88 for answers.

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