Very cross and very disappointed

[Killste]

please send ticket to support, cause they are only people that can help, thanks

[wol-fie]

As a paying CUSTOMER this concerns me greatly, I like Freewheelin have invested my hard earned cash in TSO, I can appreciate that the game is in BETA and bugs will happen from time to time, but hey, cut this guy some slack and show some concern, He has been hung out to dry for over a week now.

Please, Please, Please can someone in support, the MD, CEO, ANYONE who cares about TSO take some time to put this right, and instill some faith back into a concerned customer

Thanks

Da Wolf

[Nakrul]

Killste I am sure his first action was to contact the SUPPORT Dept.

[TheBoxer]

Freewheelin' has made every attempt to resolve this with support. Please ask relevant dept. whats occurring. We are not happy.

[BB_Dantesama]

thanks nuttymut, glad someone cares bud, gave up playing on other server now ,not the same, all my money spent on locked account.

Hello freewheelin,

I understand how frustrating this can be.
We are aware of this issue and have been working on it since last week, this has affected several accounts unfortunately

Although we do not have a fix right now, I am sure we will come up with a solution very soon.

I will let you know as soon as I have an update on the situation.

Regards

BB_Dantesama

[Mortallicus]

Hi you all have my total admiration Free is a lucky guy. I have had a look but he is not on Northisle as far as i can see. I was going to offer him a free holiday while he was on the wrong server. Its difficult not being part of a group when you have been used to it. He must miss all his friends Obviously support have been contacted so here is the right place for these comments. For instance i did not know such a thing could happen. Forums are about sharing info Kilste.

Since writing this i now believe he cannot get on anywhere. But players need to be warned this can happen at the moment so this is an important thread. Many must want to change their password from time to time . Guilds need to know this can happen.

[Nuttymut]

Killste

Thank you for your suggestion that we should send a ticket into support. That has already been done. Our Guild Member has yet to be re-connected to our server.

Whilst I applaud your enthusiasm and eagerness to help that doesn't currently help us as BB support seem to be in no position to help constructively.

I am prepared to escalate this and call for all our Guild Members to stop spending money on the game until our member receives the customer service he so richly deserves. I find it absolutely incredulous that this glitch has not been fixed in a period of over seven days now.

We all accept that the game is in Beta development, but I think events currently transcend what I would define as reasonable expectations.

This is not an isolated case to ht best of my knowledge and there have been other posts indicating that support is not what paying customers should expect. If BB are unable to offer a support team for such occasions then I call upon them to let us know up front, before we spend any further money on the game.

As my opening post indicated I am very cross about the way that TSO have not supported a fellow player. There must be someone within the TSO environment who wants to step forward and take ownership of this appalling situation and bring prompt and effective resolution to the satisfaction of your paying customer.

I hope TSO agree that this situation should be given high priority and our Guild Member given the support he is currently not receiving.

Thank you for your time
All the very best
Nuttymut

[Nuttymut]

Hi Mortallicus

Thank you for the support you have shown our Guild Member.

And indeed your constructive comments that information can and should be shared on this forum. Honest enlightenment should not be swept under the carpet and kept discretely behind closed doors. Transparency has a unique way of reciprocating constructive input from all parties and your comments embrace my own values very well.

Eternal thanks
Nuttymut

[sud99]

can we have free back please

Thank you

[Mortallicus]

Hi NuttyMut

Just to let you know Free is now having a holiday within my guild. We will return him to you when the problem is resolved but at least he can have a laugh and a chat. He obviously cannot wait to get back to you all. So keep the home fires burning.

With regard to your last post to me I cannot agree more.
Keep up the good work.
If he misbehaves we could start the campaign in reverse please send 'Free' back lol , 100 more posts mmmmm
Best wishes
Mort