Very cross and very disappointed

[TheBoxer]

x

[Nogbad]

Cross your fingers please people.
There is an UPlay maintenance tomorrow afternoon.
I hope this may be a 'fix', or at least something to help find out why this has happened, so the problem can be rectified.

[Judelientje]

Dear BB_Datesama,

Thank you for letting us know.

Jude

This case is still under investigation, as mentioned before, as soon as I have an update, I will let you know.

BB_Dantesama

[Nuttymut]

This case is still under investigation, as mentioned before, as soon as I have an update, I will let you know.

BB_Dantesama

Hi Dantesama,

Thank you for your reply.

May I confirm that there have now been 9 working days since our guild member was excluded from our server.

Part of me sympathises greatly with your current position. It cannot be a great place for you currently. However, I am torn between that and the time that has elapsed for no solution to have been found.

As such my mind is beginning to search for reasons to explain this time lapse in a way that seems reasonable. I'm struggling.

I've alluded to what I will now call BB's lack of transparency in another thread, on the subject of the withdrawal of the starter packs.

I have also exchanged correspondence directly with you on another subject.

To date I have been told nothing, except I must be patient.

I accept those terms. However, all contracts usually work both ways. My wallet remains closed until I get answers on all three subjects and to that end BB will have to be patient to.

Finally I would strongly suggest that the community consider strongly the part they can play in this. I am aware of one other player who has closed his wallet as a mark of protest about the events regarding the exclusion of our guild member.

I feel that a trend has developed with regard to the free and full flow of information from BB and cannot help feeling genuinely suspicious of current events.

Perhaps I am doing BB a dis-service? Once again I call upon BB to find someone to take complete ownership of this and the other problems I have drawn your attention to and to address them publicly please. I would add the caveat that it would be improper an rather ungentlemanly of me to ask to to discuss the issue I have raised with you off board publicly.

For the avoidance of doubt I would like to hear ;

1 ) A reply about the sudden removal of the starter packs - they were introduced by BB in March. And withdrawn less than 6 months later. I find that a little offensive with regard to the good faith BB's customers were putting in this product.

2 ) We have a guild member who has been excluded from his server. A paying member. He's not on his own. There are others. When can we expect this to be resolved please?

Best
Nuttymut

[TheBoxer]

Cross your fingers please people.
There is an UPlay maintenance tomorrow afternoon.
I hope this may be a 'fix', or at least something to help find out why this has happened, so the problem can be rectified.

Yes, my friend informs me of such activities.
I await with baited breath

[Sinister-King]

Hello Nuttymut,

Your question in relation to the bug was answered earlier today, you will be notified when there is an update.

In regards to the starter packs, BB_Dantesama answered it here.

We understand the frustration of those of you that have been affected by the issue.

Please continue to be patient,
Sinister-King.

[TheBoxer]

Answered not exactly resolved, thank you for your efforts.

[freewheelin]

well, maintanence been and gone, and no fix.

[Nuttymut]

Hello Nuttymut,

Your question in relation to the bug was answered earlier today, you will be notified when there is an update.

In regards to the starter packs, BB_Dantesama answered it here.

We understand the frustration of those of you that have been affected by the issue.

Please continue to be patient,
Sinister-King.

Sinister do I detect an air of authority in your reply? Was your reply an attempt to express some form of authority over what I say here? If not you have not come across as you intended.

I am not going to be told to be quiet and be patient as if I am some form of mis-behaving adolescent. Last time I looked I was a paying customer. And I'd remind you and all of BB that currently I have closed my wallet. I hope more players take the same route and then not only can I be patient, but so can BB :-) Strangely enough that would be a game that BB would not win.

It is my intention to hold BB responsible for events. When last I looked BB were selling their wares as computer programmers. Clearly they are misleading their customers.

And may I remind you that I have not had any answers to my questions. I have been informed with the following ;

1 ) No date for the new starter packs

2 ) No date for resolution for the exclusion of our guild member

3 ) No response to my off board request to Dantesama other than ( and it's getting very tiring ) "be patient"

I stand by what I have said.

My wallet remains shut. BB can wait for their money too - then both parties in this contract can be patient.

For the avoidance of doubt BB have not replied to any question that I have raised. They have side stepped me. This is of course their choice. It is a choice I am very dissapointed with and one I do not wish to accept gladly. Indeed as you can see I am happy to stay in my [proverbial] trench for as long as it takes.

Where I come from sir it's called tenacity.

Once again I call upon BB to issue replies that have some for of measure. I am unable to measure "be patient" in days or months.

Best
Nuttymut

[whitewolf69]

is this company being run by school children ????????
how hard can it really be to move 1 person from 1 server to another ?????????
wallet closed!!!!!