Missing General

[Qualan]

Oh, apparently one have both to log a ticket and make a comment on the forum, according to the thread here.

Just happy I in fact did file a ticket coz I am close to give up and just accept purchasing paying for more than I get..

One Ghost generasl in one of these bundles - gone. I watched it land on Sandy Cove and establish camp, thought I could top it up with Elite Troops. But, nooo.
My QM Claus likewise, watched it land but here is the fun part with that particular joker ;

-After it had settled on my Sandy Cove island, I topped it up with 1.000 Swordsmen. All gone... Fun? No, I really do not think it is fun.

Some of my Generals, Frosty and the other one from last years, were purchased thru bundles paid by gems.

Log out of game and ubisoft for 30 mins, sometimes that makes em re appear again - Betas tickets to support when it works

[Brobekk]

Yeah, I read about that yesterday in the chat. Alas, aint workin.

[BB_Trafffer]

Hello Brobekk.

The exchange with the Support Team is private, which is why I told you to contact me if you have any doubts about the situation because we can't discuss it publicly. I have checked the two tickets you provided, and the response you received from the Support Team is different from what you are saying here. So please, at least share the full picture of the answer instead of trying to mislead other players.

I repeat - if anyone is missing any Generals (either if you purchased them or if they are missing after adventure) please contact our Support Team. Based on the Account Logs we will be able to investigate and share more details with you.

Also, if you think there's a "bug/glitch" where you buy a bundle, for example, and don't get the full content (e.g., general), go ahead and report it in this thread or another - we'll investigate.

[Brobekk]

EDIT - I may have misunderstood this whole thing. I honestly thought it would be in everyone's interest to shed some very missed light on a very troublesome issue for many (yes, since its more than I and thread starter experiencing this it is a common issue) because BB does its best to keep it a secret.

Also I may have misunderstood mr. T in Global 1 Chat, probarbly along with everyone else logged in that time, when the reports now were to be sent as described above. The instruction were posted there for all logged on to see.

As for the correspondance, I kinda kling to the answers I get from TECH Squad and since they are all in writing there is no way any Tom, Richard or Harry can claim them to be lies ;-)

[Qualan]

EDIT - I may have misunderstood this whole thing. I honestly thought it would be in everyone's interest to shed some very missed light on a very troublesome issue for many (yes, since its more than I and thread starter experiencing this it is a common issue) because BB does its best to keep it a secret.

Also I may have misunderstood mr. T in Global 1 Chat, probarbly along with everyone else logged in that time, when the reports now were to be sent as described above. The instruction were posted there for all logged on to see.

As for the correspondance, I kinda kling to the answers I get from TECH Squad and since they are all in writing there is no way any Tom, Richard or Harry can claim them to be lies ;-)

My experience is that not all issues are resolved to the players satisfaction all the time, however- if logs show something happened/disappeared- they will fix it- I had missing stuff fixed by support in the past. As i dont know what has been written i cant - nor want to- judge if someone is lieing etc. I know BB sometimes takes the easy route out or sometimes tells halftruths by not sharing details and hence fudging the issue a bit- Lieing is not something they seem to do- they do however - have very flexible and long timelines to solving issues :P