Five weeks .... yes five weeks not to return a player to his server

[Ionut29]

No offence but this answer looks like copy paste from another simmilar thread...we need to know why is so difficult to repair, ...the mouse chewed the wires and it's taking time to replace or something like that, or you don't have enough men to deal with the situation, or it's not a priority, give us something...we can take it what ever it is...

[Sinister-King]

Hello Ionut29,

The bug is a priority. Its complicated and very technical but the development team are actively working to solve the issue.

You will all be informed of any updates regarding the fix.

I'm afraid there is not much else I can say at this point.

Thank you,
Sinister-King

[Heafrager]

The good news - Support have offered me a solution at long last!!

The bad news - They plan to reset my account!

The worse news - The question of compensation I raised for the gems I have purchased has been neatly sidestepped with the skill of a politian!!

[Nuttymut]

Hello Sinister King

Thank you for your response.

May I assure you that I have quit the game in response to this and other events.

I will get back to you as soon as there is any update on my [poor] attitude.

Sometimes people have the ordasity to vote with their feet. I hope I can be included in that group.

There's an old phrase "he who pays the piper calls the tune".

BB have continued to defend the indefensible. Their choice.

Mine is to leave the game as it lacks the true support that paying customers deserve.

I wish all players the very best for what they want to take from the game.

Best
Nuttymut

PS ... I really think that when you say fixing this bug is priority that "you" mean it. Information passed to you may be subject to evaluation

[BB_Dantesama]

Hello guys,

The bug is a priority, the dev team will let me know when this is solved.

Unfortunately, I haven't had any news yet.

On a personal note, I am very sorry that this issue is still not fixed, I completely understand and you have every right to be frustrated.

I guarantee you that you will know when this is fixed.

I'm afraid I can't say much more than that, let's be patient.

Regards

BB_Dantesama

[King-Fero]

The good news - Support have offered me a solution at long last!!

The bad news - They plan to reset my account!

How is this a solution? Anyone who is facing this login problem could have started a new account on their own. Resetting and making a player start over is practically the same as not fixing the problem. It takes nerve to even offer this as a "solution".

[Mystic]

Copy the data from the old account, then create a new account and when he is in the new account, copy the same data back? Can't be that hard!??!!!

[Nuttymut]

Hello guys,

The bug is a priority, the dev team will let me know when this is solved.

Unfortunately, I haven't had any news yet.

On a personal note, I am very sorry that this issue is still not fixed, I completely understand and you have every right to be frustrated.

I guarantee you that you will know when this is fixed.

I'm afraid I can't say much more than that, let's be patient.

Regards

BB_Dantesama

Sir,

The company that you work for and that you speak for has taken money from people. And your only response is to suggest "we" should be patient.

In my humble opinion I would like to say that your request is unaceptable.

I am sorry that BB have been unable to solve this problem. It has accounted for one additional loss - I have left the game as a mark of protest at the way fellow paying customers have been treated.

And I would add that is the least I could do.

Nuttymut

[Sinister-King]

Hello Nuttymut,

Players will be given an update when more information is available.

Blue Byte and myself are sorry to see you go.

[Thread closed]

Thank you,
Sinister-King