Yesterday (Saturday) i lost so many troops while blocking in Son of the field.. even got intercepted 2 time's without notice (no sound, and the vet was onscreen going past the camp... then suddenly ....15 sec later he is returning to base.. lost all troops and was intercepted by first camp he walks way past the first time).... and kicked out 12 times.. while in the middle of blocking... loosing again... all my troops... I'm also a paying supporter but the lagg and booting never ever has been so bad like this.....
its ok that you misjudge the new player loads on the server-base But.. that can happen right. its not okay to just let it happen... Stop new players from getting in protect your loyal customers.. and redirect new player to test servers so they can test the game out and see if they like it.. and do say sorry to them but that you are working on the problem and that they will get in the que for the life server as soon as there is space(server-power) to do so>
Now you have done 2 things,
your old players know you do everything to protect them from lagg even if there is still lagg You try to stop it by putting more hardware and a new user logon stop. you working on it! protect your loyal players that play every day or week, they are here on the forums they make this game so great..
And by loyal i'n not suggesting paying players, but all that invest in this game by playing and loving it.
and you got the new player on the test servers, giving you a user-load on the test servers to test tings-out and estimate the extra capacity you will need to let the new player on the LIFE-SERVERS