yes I got resolved problem thnax to technical team.
yes I got resolved problem thnax to technical team.
I would like to know what BB expects you to do when suffering this problem?
The simple answer is of course "Contact Support", but can Support fix it for you directly?
Or can you somehow fix it yourself? (by clearing browser cache, or whatever)
Or will Support add to a list of "islands to fix in the next maintenance"?
Or do you just have to wait for the next maintenance?
Hi!
From this day I have the same problem, first, I was able normaly entering in game, but after 5 or 10 minutes, the game exit and after that this problem occurs. I am from Serbia, and this is the first time happends to me. I've also bought gems
Hey IgorPro! Please give Support a shout, they should be able to help youOriginally Posted by IgorPro
I'm more than likely working right now.
Hey Peck_ed!
I've just did, no worries
Well, its seems the problem was in my computer. I've reinstall latest version of Java, adobe flash player, I've removed all cookies from my browser and the game works normal now. This is a suggestion to all players who have the same problem. I've figured by myself this problem, because my other friends don't have this problem.
Well the game exit again and the same problem, ok I have sent ticket to support team, hopping the problem will be solved
The support team removed error from my account in less then 5 minutes
Last edited by IgorPro; 24.01.13 at 15:20.
Glad you and others gets the problem solved. Unfortunately nothing seems to help for my island. Its a pain to see all thoes new nice updates comming and i cant even see the disaster my island has to be now!Hey Peck_ed!
I've just did, no worries
Well, its seems the problem was in my computer. I've reinstall latest version of Java, adobe flash player, I've removed all cookies from my browser and the game works normal now. This is a suggestion to all players who have the same problem. I've figured by myself this problem, because my other friends don't have this problem.
Well the game exit again and the same problem, ok I have sent ticket to support team, hopping the problem will be solved
The support team removed error from my account in less then 5 minutes
Just contacted support with the same isseu, server crash.
Hey Issue, I'm not sure if you're able to do this, but have you tried logging in on another computer at all?
I'm more than likely working right now.
Yes, many times. Thats why i never bothered with the java and flash update/uninstall+reinstall that solved IgorPros map. But i also just tried that and it was no diffrence.
Hi, its me again. Updating flash and Java didnt help at all, the support team solved twice that day my problem, and now again problem occurs. I really dont understand what cause this problem on so many accounts, this can be: virus on server, bad script, or something else. But also it is strange that this occurs on my account after last maintance, and as it seems, it will be often problem. Folks, this is 3rd time with server zone crashed!!! Why??? Its not ok. Now, I have to wait for Monday, and in meanwhile everything will be destroyed on my island((
I am hoping for all players this problem will, and should be solved once for all.
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