No guild for a month now

[EternalPink]

It's now almost been a month since i originally spoke to support about the fact we have not received a new guild quest

[Ticket#UK-2013010611000102] RE: No guild quest

Hello EternalPink,

We have received your query and will answer this as soon as possible. Due to the rise in the number of tickets this may mean your query takes a little longer to answer than usual.

Our Support is available between the hours of 9:00 to 19:00 Monday to Friday. Please do not make any changes to the subject line when replying to us, as this can result in your ticket being lost in the system.

In cases where you are replying about a known issue, please reply to the email we send to you and do not simply send another request via the website. By replying to our answer you will avoid your ticket being put in the wrong category and will receive a quicker response.

Your Request:

-----------------------------------------------


Hello

We completed our outstanding guild quest on Saturday in the early AM yet its
now Sunday AM after the daily quest has arrived and we've still not recieved
a new guild quest.

Usually if you've completed the outstanding one it shows up when the daily
quest does (work nights so i'm usually online when they are issued) but thats
not happened tonight and from speaking to other people in other guilds they
are having a similar problem

-----------------------------------------------

Kind Regards

“The Settlers Online” Support Team

Its now 03/02/2013 when are these going to work again and when are we going to receive the compensation we deserve for not being able to complete the one tangible reward of being in a guild? An entire month were we could have earned some guild coins every day is now gone so we've missed out on getting jolly geo's before they are removed and the amount of res we could have earnt from triple buffs is staggering

This is not our fault and we shouldnt suffer for your mistake.

P.S

In the other thread before it was locked on the 31st from BB_Dantesama

Hey guys,

I completely understand how frustrating this is.

The team is very well aware of the issue and they are working on it.

When I do receive more information, I will let you know.

Best

BB_Dantesama

Which is exactly the same as the message i received back from support on the 8th of January

Hello EternalPink,

Thank you for taking the time to get in touch.

We had quite a few reports on the quest log issues, including missing guild quests, and unfortunately here on support all we can do is report the issue to the Devs.
They are investigating the issue and we hope to come with a solution as soon as possible.
Some of those issues have been fixed during the last maintenance, and we are hope that more will come soon.
In the meantime we apologize for the inconvenience and we thank you for your patience in this matter.
Kind regards,

"The Settlers Online" Support Team

So please do not come along with another "we are looking at it and will get back to you" since you've already meant to have been doing that for a month, what progress has been made in the time we've patiently been waiting? how much longer is a fix going to take?

By now surely you have some idea of what the problem is and how much longer it will take since you've been looking at this for a month

[Tierarzt]

They are looking at it and will get back to you

[peck_ed]

Hey EternalPink, as soon as there are any updates on the situation I'm sure it will be posted in here, the Devs are working on the issue so hopefully we will have a reply soon.

Sadly there is nothing we can do from the forum here

[ Thread Closed ]

Thanks,
peck_ed

[peck_ed]

Reopened post as there has been no update today, hopefully we can use this thread as a single point of feedback for this issue.

Apologies for closing earlier

[ Thread Opened ]

Thanks,
peck_ed

[killerklown]

We have had a total of 3 Guild Quests since before christmas...complete joke

[plonka]

could it be possible that some guilds are completing quests before devs can come up with new ones?

[EternalPink]

could it be possible that some guilds are completing quests before devs can come up with new ones?

I would doubt it since they would be on a repeating (maybe randomised as well) pattern since when they were working i would often see quests i'd completed before

[KingFungi]

I have shown my dissapointment about this matter in the medium of dance (this can be seen on you tube, cert 18, may contain scenes of immense sorrow)....... sort it out.....please....ta

[JannekeB]

And another person still waiting for some action. I do feel sorry for my guild mates who were saving up for a jolly geologist. It was actually the most useful item in the guild store (albeit somewhat expensive). Now that that will be replaced guild mates have had no chance to gets theirs. 5 weeks of guild coins @ 64 coins (8 personal, 56 guild) equals 2240 coins they are missing out on. Since quite a few of us already have a jolly we probably would have been able to get everyone in the guild a jolly before they disappeared. Shame really

[BB_Dantesama]

Hello,

I know you guys have many questions and inquiries, these are fair and completely justified.
As soon as I know more, I will inform you.

Best

BB_Dantesama