I've seen last guild quest about month ago... (duirng the 4 winds event as I remember).
Few guilies tried to get any info form BB support - they replied typical "we can't help this time". Our quests are still invisibble, eah guild member lost about 2k ggc till this moment.
Looks BB-support just do not care the players - my last 3 or 4 issues were answered "we can't help this time". Looks BB pays some people for doing nothing (or for replying "we can't help this time").