I have contact support...
What avarage time there is for resolve this problem ?
I have contact support...
What avarage time there is for resolve this problem ?
It should be resolved within an hour, there's a script that runs once a night at either 2am or 3am UK time that fixes it. You'd have to be unlucky for it not to be fixed.
Yeah...they have fix!! tvm.
Did anyone experience a server crash just now? - 16.07 at 12:50.
Hello Anni_Hilator,
I certainly haven't experienced any server crashes.
Try clearing your web browser cache, if the problem persists please contact support .
Best,
Sinister-King
Guides - Building Upgrade Cost ¤¤¤ Building Input/Output
Still experience the same thing after clearing cache and even trying logging on from another computer.
Message reads:
Server Zone Crashed
An error was detected on this zone.
Please try again
Already sent a mail to support
This is a known bug, a script runs at 2AM that helps clear it out, should you still not be automatically let in by 2AM, the Support team should pick up the ticket and help you with it. More information on the first page here
[ Thread Merged ]
I'm more than likely working right now.
This has just happened to me after placing a silo. Surely I don't have to wait until 2am tomorrow.
Have just contacted support.
JJ.
Everything comes to those who wait.
The error is server-side - no amount of cache clearing or browser swapping or refreshing is ever going to help. Only the unlock script.