Originally Posted by
BB_Dantesama
Hello Miciz,
I am very sorry that you had to reset your account. This bug is rare but very damaging when it happens.
Your frustration is completely justified, I also understand why you wouldn't want to spend anymore time on the Settlers Online.
Although the compensation will never truly replace your loss, it is the best Support can offer. I hope you understand.
This is a hard bug to tackle, I will inform you guys immediately if I get any updates on this.
Best
BB_Dantesama