By way of an update.
BB replied to my ticket that I took out last night. The reply came mid morning today. In short the reply told me what I already knew which was the issue with accessing my island had been dealt with overnight.
I replied politely to support and informed them of my decision to put my island into mothballs during the event as I felt it could be a voucher code that had caused my problems. Additionally I let them know of my decision not to play the game anymore as I cannot reconcile the void between how bugs are being dealt with and paying for the game.
Support replied. They have passed my email onto another department within BB who deal with these sort of issues.
There is no one more aligned with the succes of this game than me. I have been patient for some 15 months now. However, I have to be clear about why I am unable to continue playing the game. I am not reassured that BB are dealing with the issues of bugs very well at all. Whilst I am genuinely pleased that BB have a script to correct the bug which hit me yesterday I keep coming down on the side of no confidence.
I take the view, simple as it may be that the need for this script suggests that BB are trying to do something that they aren't capable of. I do not mean to sound as if I know a great deal about computers - I don't. However, clearly BB have attempted to do something and clearly the code isn't doing what they want.
In addition the removal of a particular thread from these boards has left me with some exceptionally negative perceptions. As much as I want to believe that the removal of the other thread was not done to cover over issues I am struggling.
I genuinely do not think it is unreasonable for BB's customers to expect a level of service and performance. As part of that I think I am entitled to feel reassured that if my account is hit with a bug that I will not loose my island to a complete reset.
Currently that reassurance is not forthcoming from BB.
Best
Nutters :-)