You should be a careful!

[nikovchi]

A player from my guild also had his account reset. So that is 3 from Newfoundland server. Does this problem occur on any other live server or only on Newfoundland?!
As for my guildie, he moved a silo and then it happened, if I remember correctly. He was around lvl 45 and now he's almost back on the same level.
Another guildie almost had the same problem when moving an Angel gate but it was solved, fortunately.

[MrBranch]

Weird though; I'm on the Newfoundland as well and moved a lot of buildings.
Perhaps on old bug solved in the meanwhile? It is really still happening as we all tend to believe now?
Or is the problem only occurring if your island is getting full, which means only to high level players?

[Juhana_III]

This is ridiculous. If his island cannot be restored or experience cannot be generated for him (which I seriously doubt, but whatever), then all of his gems and special buildings should be replaced, with a substantial bonus! He should get like twice the gems his lost or something. Not a fraction, that's a joke. "Off to level 1 and we're sorry" is simply not good enough. If you're honestly unable to do anything else, then refund the payments he made for gems.

To add insult to injury, this was a player who founded one of the largest guilds on the server, spent countless hours organising it, paid a bunch of money to play, invited players, who then paid more and so on.

[sasaki86]

After reading how these affected players are being treated, i seriously doubt i will spend money on this game.

All those days of diligently logging in and tend to your island, gone to waste...ouch.

[Herr_Pannenkoek]

Pretty sad stuff to read. BB should seriously consider some kind of back-up system to solve issues like this better in the future.

I don't think implementing a "click your tavern and receive xxxxxxxx experience" dummy guest should be too difficult.

[MonOlykos]

Is there any new/answer or a solution about this matter from BB?
We cannot continue to invest money and time in a game that we could lost everything, without any real care from support!

I'm waiting a reply please from BB.

Thanks in advance.

[Vidders]

I have never and will never spend money on this game. Only my time will be lost if this ever happens to me. Besides by the time I get to lvl50 my eyesight will have gone anyway!!

[Nuttymut]

Hello Miciz,

I am very sorry that you had to reset your account. This bug is rare but very damaging when it happens.

Your frustration is completely justified, I also understand why you wouldn't want to spend anymore time on the Settlers Online.

Although the compensation will never truly replace your loss, it is the best Support can offer. I hope you understand.

This is a hard bug to tackle, I will inform you guys immediately if I get any updates on this.

Best

BB_Dantesama

Hi Dantesama,

May I ask a question please. Why does BB not backup it's variable data every day?

Surely that's the obvious answer here. Surely if variable data was being backed up daily then the worst that can happen is a player looses a days game play.

I realise Dantesama that you are the messenger regarding this event. Would you please pass on my genuine concern to the developers regarding the outcome of this situation. It shouldn't happen. Not to any player and not to one player. Please would you ask the development team to instigate an immediate action plan to backup the variable data on a daily basis.

Dantesama I cannot stress enough just how seriously the playing community at TSO should take this. I have to say it really is not good enough. Would you please come back to the community and confirm that some action has been taken to ensure that daily variable information is being backed up.

Additionally Dantesama I have to say that I will be drawing my guild members attention to this thread.

I look forward to a positive and timely response Dantesama.

Thank you for allowing this post into the forum where it can be viewed and digested by the playing community.
Best
Nutters :-)

[BB_Dantesama]

Hello guys,

I have expressed my personal thoughts many times to Blue Byte regarding this issue.
BB is very much aware of this thread and I will do what I can to push for a different solution.

Best

BB_Dantesama

[Nuttymut]

Hello guys,

I have expressed my personal thoughts many times to Blue Byte regarding this issue.
BB is very much aware of this thread and I will do what I can to push for a different solution.

Best

BB_Dantesama

Hi Dantesama,

Thank you for taking this issue up on behalf of the playing community. Also thank you for your persistence. I am aware that you are probably caught between a rock and hard place in regard to this issue, in as much as you are the messenger. It cannot be easy for those players who have had a reset to accept that the approach taken was ultimately fair.

Best
Nutters :-)

PS ... purely from a selfish point of view I would not like to find myself in such a position as those players who have experienced this bug. Ultimately I think we all know things go wrong. The thought that I could loose everything on my Island really does concern me.