I'm very disappointed how support and Bluebyte handles things.
I was on level 49, almost 50, and got reseted back to level 1 because a bug. When game was loading it gave me a message: An error was
detected on this zone. Please try again. Support gave me instructions to solve the problem but it didn't help. Support told me that he has tried to remove the problem again but they may need to actual reset my account if I'm still having issue after this. And the issue was still there..
So they told me that the type of blocked zone I have can’t be removed and this leaves us no choice but to reset my account back to level 1. And they said:
When we reset your account you will be issued the below items.
Gems purchased will be automatically placed back on your account in your case that will be xxxxx
We will replace any building purchased using event resources (eggs, presents etc)
We will issue once again the last 3 gift email that have been sent by our community team
As well as a starter kit to get you going again.
8.000 Stone
8.000 Planks
8.000 Tools
5.000 Marble
5.000 Real Planks
5.000 Coins
3.000 Granite
3.000 Exotic Planks
3.000 Map Parts
Even thought you will be back at level one the above should be enough materials to give you a good start on getting back into the game
Ok, very nice but [ Jeepers ]!!
I was on lvl 49 half way to 50 and I have spent huge amount of time playing this game. And this is their solution, just reset my account and give "some" stuff back. How about all the experience that I have achieved and how about all those materials (coins, granite, EWP..) that has gone in upgrades and so on..? And I have bought noble deeds, watermills, silos, got castles etc.. I have invited lot of players in to TSO and I have given a feedback about the game and development. Now I'm going to stop playing this after reset and I'm pretty sure there will be lot of people who aren't impressed about this and won't put any more money in to this game. Just reseting all with a little compensation of small amout resources is not a good way to handle this.
And why I wrote this to here cause people should think twice spending time to this game...
I understand this is frustrating, but please be careful with terms used
peck_ed