And what was the argument against this solution again? "May raise a catastrophic domino effect that will destroy everything" or something along those lines.Originally Posted by Herr_Pannenkoek
Makes no sense to me.
And what was the argument against this solution again? "May raise a catastrophic domino effect that will destroy everything" or something along those lines.
Makes no sense to me.
Actually that may be the case. In another game I played there was a catastrophic failure of the servers and the game data got corrupted. The only way to resolve it was to go back to a stable data set from a few days earlier. Everyone lost 3 days' game play, even though not everyone was affected by the bugs that cropped up.
I am not a programmer, but I would guess that resetting individual accounts to a previous day's data set may either start to have unwanted effects on other people's accounts or may involve more work than is currently reasonable to ask. If you note the unforeseen effects of implementing updates on the game, implementing individual resets may also have some unknown effects.
Yes but if you'd read the whole discussion you'd notice that I wasn't talking about rolling back individual accounts. I (or rather Herr_Pannenkoek) was talking about a dummy quest that would give the player exp worth of the levels he lost. There are plenty of exp-giving quests in the game as is and they don't cause everything to break down.
You say "it may involve more work than is reasonable to ask", but on the other hand BB is asking quite a lot from the players to rebuild their island they've spent months on, without appropriate resources or exp.
Okay, so you want the XP. Should you also get the resources? And the buildings? What is reasonable? It will still take time to rebuild that many buildings even with resources and XP. I agree the current solution leaves much to be desired, but what's a reasonable solution?
Last edited by Sto_Helit; 18.06.13 at 13:02.
Every respectable company that offers online services (games too) has a backup server solution. BB has those backup servers too. Restoring a player's progress from 2-3 days ago can be done easily with just database queries. This "domino" effect is just an excuse for not bothering.
I don't know about reasonable, but giving the lost experience back is better solution than 0 exp. And more resources than what was lost (for having to rebuild everything) is better solution than a tiny fraction of them.
This is not that difficult as a solution, because they are already giving some resources, so I know they can do it. And the dummy quest for exp doesn't sound problematic to me. The problem is it would take effort from the devs, because it would have to be done individually per player. And they don't want to bother with it.
So what they say is "blah blah domino effect blah blah", which is the same as "we don't care, we already have your money, so sod off". Or rather, they make other people respond for them in the forums, because they don't even bother with a reply themselves.
Last edited by Juhana_III; 18.06.13 at 13:51.
The restore of player's data, 1-2 days before, is the ONLY acceptable solution for a player/customer, in my opinion and BB must see it!
Every novice to the PC, first learns that he must make a Back up files. If the builders of the game do not know (and sell gems - they know), it is time that they learn immediately. If the error occurred, did not have to go back to the first level, that there was any back up. Of course we are legally agreeing to the conditions of the game, and we are informed in large letters that this Beta version, but there is still the question of ethical responsibility, in our time invested in the game, even if we had not bought a single gem.
3671 views on here now. Think of the money lost from people reading this knowing that may happen and deciding not to buy anymore gems.
BB has really missed the boat to turn this around. Advertising is a powerful tool, word of mouth is even better. If 3671 viewed this and we say that is 1000 individual people (some people probably have viewed a few times) out of them 1000 people if 500 said to 3 friends don’t buy gems because you risk losing it all if the "BUG" happens that is 1500 people potentially not spending money. If we said each of them would have spent 9.99 each that is a whopping 14,985 lost... wow
It costs BB nothing to send items to a player, even if a full restore was not done you should have pumped that player with so many untradeable gems that his storehouse exploded just for the sheer cheek that you have reset their island and wasted countless hours/days/weeks/months of time.
Last edited by PChamps; 18.06.13 at 16:20.
Hi,
May I make a point please. I have no wish to sound as if I know anymore than anyone else. I have no wish to argue about infinitesimal small points. However, I constantly see people making reference to the term "Beta" and suggesting that BB are using this temr to hide.
First and foremost I genuinley do not believe BB are hiding. I genuinely believe what Dantesama has said. This is a rather difficult bug for the development team to deal with. I have no issues at all with that. As I understand it, and I am more than happy for someone to correct me, Beta does indicate that there should be no serious bugs in the software. It's not a catch all term that indicates the ultimate risk lies with the "paying" customer. I am unsure if the term has a definition in law.
I do not think BB are using the term incorrectly. I certainly do not think they are using it to suggest that they are taking your money and passing all the risk of bugs onto you. Infact the term Beta suggests that when you come across a bug in the software you contact the development team and they will add that to their "to do" list. It is expected that software in Beta will have bugs in it. That's the entire idea of putting the software out in Beta. It is not a hide behind that BB are using to take money off paying customers.
I am absolutely sure that BB are more than aware of their obligations under the various consumer protection acts that pervade the UK and Europe. In addition to this I would suggest from comments that Dantesama has made that BB believe they have compensated the player to whom this has happened in full.
All that said ... just what is happening here?
A player has lost his investment of time. And if that happened to me I would feel sick. I would feel angry too. Indeed I'd feel a lot of negatives thoughts.
Do I believe BB are hiding behind the term Beta? No I don't.
Do I believe BB are working on this internally? I want to. And I feel they are.
Do I want BB to come back to us and let us know they have taken the necessary action to prevent this awful situation occuring to more players. Of course I do.
Dantesama has indicated he has passed the weight of feelings in this thread back to BB and the development team. I hope they respond timely and effectively.
And finally to the players this has happened to I am more than happy for you to join our guild and I will personally send you resources to help you rebuild your map.
The guild is St George's on Newfoundland server.
Best
Nutters :-)
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