I've played many online games and some where buggier than others, those that didn't have many bugs where stagnant because the bugs had all but gone and the developers where not adding much of anything as it may have unforeseen side effects on other sections of the game, the more buggy games had monthly events and little done towards bugs.
In my short time on this game I have seen all the bugs I've come across personally fixed and several new things implemented, and a few events which where so much better than most games for lack of comparative lag and login issues.
I've also seen people complaining about every event being unfair, too costly and too hard .... I blame BB for this, not because they don't listen but for allowing the players to get lazy. Allowing guides for adventures , allowing the blocking exploit, the third party camp calculators etc has meant people are looking for the cheapest easiest way to do everything and growing faster than was probably intended in the beginning meaning they have to come up with high tier stuff sooner rather than latter.
I also think people fail to realise what they're asking.... you can't roll back some ones account on a game like this without it rolling back every ones games usually, you see it's not a domino effect more like kerplunk, you pull something and the marbles might fall if your unlucky because programmes such as this can react in mysterious ways when things are altered.
To those wanting an answer from BB, Well Dante is answering, that's all you need, he is employed as far as I can see to make sure BB is kept in the loop as to what is said here (I'm sure he has other duties but other than dev diaries I don't often come to forums ) If BB stopped to answer every query then nothing would ever get done so it makes sense to have one person read it all
Mini Rant over TheOldBadger