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Thread: You should be a careful!

  1. #71
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    I've played many online games and some where buggier than others, those that didn't have many bugs where stagnant because the bugs had all but gone and the developers where not adding much of anything as it may have unforeseen side effects on other sections of the game, the more buggy games had monthly events and little done towards bugs.

    In my short time on this game I have seen all the bugs I've come across personally fixed and several new things implemented, and a few events which where so much better than most games for lack of comparative lag and login issues.

    I've also seen people complaining about every event being unfair, too costly and too hard .... I blame BB for this, not because they don't listen but for allowing the players to get lazy. Allowing guides for adventures , allowing the blocking exploit, the third party camp calculators etc has meant people are looking for the cheapest easiest way to do everything and growing faster than was probably intended in the beginning meaning they have to come up with high tier stuff sooner rather than latter.

    I also think people fail to realise what they're asking.... you can't roll back some ones account on a game like this without it rolling back every ones games usually, you see it's not a domino effect more like kerplunk, you pull something and the marbles might fall if your unlucky because programmes such as this can react in mysterious ways when things are altered.

    To those wanting an answer from BB, Well Dante is answering, that's all you need, he is employed as far as I can see to make sure BB is kept in the loop as to what is said here (I'm sure he has other duties but other than dev diaries I don't often come to forums ) If BB stopped to answer every query then nothing would ever get done so it makes sense to have one person read it all

    Mini Rant over TheOldBadger

  2. #72
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    Just out of curiosity TheOldBadger in the short time you have been playing what bugs have you seen and what ones have been fixed?

    Only someone with no programming knowledge would say something along the lines of "you can't roll back some ones account on a game like this without it rolling back every ones games usually, you see it's not a domino effect more like kerplunk, you pull something and the marbles might fall if your unlucky because programmes such as this can react in mysterious ways when things are altered."

    The game should be designed where your account details are saved to an individual file for instance, TheOldBadger - coins 50, granite 50, silo building 568,621 - level 4 (the 568,621 number is the location on your map) etc etc etc. A backup should then be made at certain intervals on to several different hard drives. Should the worst occur and your island goes faulty it should be as easy as copy from backup location and overwrite existing for you and then you have rolled back to the last good point which would have been the last backup.

    Now I have made that sound very simple, without knowing the in's and out's of this game it probably differs from that but you get the general idea. If the game has not been designed where backups are made like that then personally all of the developers need sacking and bringing in some fresh blood.

    BB_Dante can you request a developer (someone who works on making this game, coding etc) visits here and gives us a brief idea of what happened and why it is not easily fixed, then maybe we as a community can be a bit more understanding as to why BB have not fixed this. This is now up to 4044 views and I reckon it will easily hit 10000.

    Thanks

  3. #73
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    Quote Originally Posted by PChamps View Post
    Now I have made that sound very simple, without knowing the in's and out's of this game it probably differs from that but you get the general idea.
    Thanks
    Isn't that the point? It is not as simple as you have made it sound. Would you prefer the developers to work on a solution or to spend time explaining why it is difficult? I'd prefer the developers to spend time on the solution and update the community manager when they have something that works. Just because there is no solution yet does not mean it's not being worked on.

  4. #74
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    The point I am making is you login, your island is predefined by details so you have all your items and buildings. Them details should be backed up on a regular basis. 5 mins or so for a dev to explain the problem which could save thousands of players leaving the game or spreading bad feedback I would prefer and I am sure BB would prefer. I am speculating because I simply dont know and in my opinion it can be done quite easily without doing any harm, an explanation as to why is what I am after. Simply saying because it may mess up other accounts is not good enough.

    We have contact with the community managers which I think is great but once in a while it would be nice to hear direct from the devs and to be able to speak to them.
    Last edited by PChamps; 19.06.13 at 13:26.

  5. #75
    Skilled Student Ekonomista's Avatar
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    Ok I was thinking about this bug and only thing we as players can do is help figure out trigger event so BB can fix it.
    First of all in 90% cases all this zone error bugs happen because of Build/Move. Some only by going from adv to island but lets stick to the first part.

    So we need to start with simple questions.

    1. If this bug happens how does the server know it happened and why does it say zone error to us? What behavior does server find as problematic and tells us the zone error?

    2. When we build something on our map server makes a build code and place code. Place code should be code that are free to build(free space on our map). Known limitation that happened to me was about PH that when I deleted it the code for it was still on server so I couldnt build it again and needed to wait for tso script to clear that thing. When I would started building PH it would get deleted around 30% because its already marked as builded on server even if its not on my map.

    3. If we move something that building code needs to get transfered to new place code and the old gets deleted. Question here is do sectors or the borders influence that so the script doesnt know in witch sector to place new building code. Or in worst case it only copies the building code to new place leaving the old one and when checking it gets problems.

    4. Can server lag influence the code deleting/writing. Lets say we move a building and server lags so we see it already moved to new place visualy but when server checks codes it is on first place and the interface on second it gets problems and dont know what to do.

    5. Does the map itself has false placing codes like trees or visual interface that is on map but makes problems to placing of buildings. Having trees on min or max does it consume more space or its not important...

    6. There are some tips that you can do to like avoid this bug but they are 50% proven to not work. If player makes refresh and comes in the game they have like no used data like no chat, no changed things on island like if you builded something or moved. In basic it should let you build/move something fresh without any factors that could affect but that is true and not. So does the flow of information on island or from adv has something to do that makes the process of moving lag/stop/not get right done get bugged?

    There are more to ask but in end for every problem there is simple trigger that makes it happen. If we find the source BB can try to fix it or tell us more about it because they made the game so we dont encounter it at least. Cheers
    Last edited by Ekonomista; 19.06.13 at 13:53.
    Don`t think too much. You`ll create a problem that wasn`t even there in the first place.

  6. #76
    Ruler of the Land peck_ed's Avatar
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    To add to point 1, from what I've seen it only appears to affect certain gem based or other "not acquired normally" items (like decorations).
    I'm more than likely working right now.

  7. #77
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    From all the bugs regarding this I agree with peck_ed it happens with gem based or not normal buildings. I got off quite lucky I moved a level 5 recycle plant and lost the building instead of my island crashing. After much fighting with support I was reimbursed, at first they only wanted to give me enough resource to upgrade it to level 3.

  8. #78
    Nifty
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    Quote Originally Posted by BB_Dantesama View Post

    If you wish to write an official complaint, I suggest you send a message to Support right here.
    I know you mean well, but the problem with this advice is, that anything sent there (constructive or not) will only get ignored in reality. Writing your complaint to what is practically a trash bin isn't going to help anyone get heard. So people like to complain on the forum instead, where they'll at least get the eyes of other players and maybe the occasional BB ambassador.


    For example, I'm happy Miciz wrote his complaint here instead. Imagine what the effect would have been if he expressed his disappointment only to the support.
    Last edited by Juhana_III; 19.06.13 at 15:23.

  9. #79
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    If I am honest the only reason my problem got resolved regarding the level 5 recycle plant is because I posted the full email script between me and support here which then got deleted which then got sent on to a BB community manager who then did something which after support had said "as you did not accept the resource to upgrade the building to level 3 we will now close this ticket and do nothing" I mysteriously got an email to say actually we will fully reimburse you.

    So Juhana_III is right as bad as it is, talking to support seems to get you no where these days, until that changes I can see posts like this popping up all over the place.

  10. #80
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    I've read this thread with interest - and annoyance.

    My main issue is the compensation that is offered - it's insulting. It does seem like this happens rarely, and mainly to high level players that have spent time resources and sometimes real money on this game.

    If this is such a rare bug, there is absolutely no reason why people should have the amount of resources offered being as measly as it currently is. I very much doubt that these people will dump the resources on the server and make trade go haywire. If anything - they are likely to get upgrading as soon as they can, some of which will take them 1-2 weeks per building. Even with the extra resources - they are going to have to slog their way through enough adv to get the xp to get back at their previous level.

    I do not understand the technical aspect, but it does sound like granting xp might be a bigger issue than granting resources. To compensate for the "inability" to give xp - grant them some extra gems on top. In addition to providing a non-insulting replacement of resource loss.

    I am disregarding the annoying beta label we still have. As others have said, it's not been used as excuse for the appalling customer service, and thank you to Dantesama who has :



    Quote Originally Posted by BB_Dantesama View Post
    Hello guys,

    I have expressed my personal thoughts many times to Blue Byte regarding this issue.
    BB is very much aware of this thread and I will do what I can to push for a different solution.

    Best

    BB_Dantesama

    I'd like to take the time to say thank you to Dantesama for listening to our concerns and for pushing for a different solution
    ty Dante

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