Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11

Thread: gems charged with no confirmation

  1. #1
    Ruler of the Land
    Join Date
    Apr 2013
    Posts
    1,563
    World
    Newfoundland

    Exclamation gems charged with no confirmation

    As that remove-button (X) in production queues are sharing same location vertically as the "Instant complete"-button and when the list is getting auto-updated you'll get forced up to the top of the queue. So while spending time removing stuff from the queue you found you don't need, you'll easily and accidentally end up clicking that "instant complete"-button, getting a charge you don't want and loss of gems you surely needed to spend on other stuff.

  2. #2
    Original Serf
    Join Date
    Feb 2012
    Posts
    11
    World
    Newfoundland
    It happened to me too, but in provision house. I was removing some stuff and it was clicked automatically on instant complete button. Fortunately it was fish platters and took 12 gem from me.

  3. #3
    Skilled Student
    Join Date
    Mar 2013
    Posts
    25
    World
    Newfoundland
    Happened to me too, logged a ticket but no reply.

  4. #4
    Glorious Graduate
    Join Date
    Dec 2012
    Posts
    121
    World
    Northisle
    Why do you think that the 'X' and the instant complete button share the same location? that's not a bug unfortunately.

  5. #5
    Ruler of the Land
    Join Date
    Apr 2013
    Posts
    1,563
    World
    Newfoundland
    Quote Originally Posted by Benedicter View Post
    Why do you think that the 'X' and the instant complete button share the same location? that's not a bug unfortunately.
    So you think BB have done this to steal money from us?

  6. #6
    Glorious Graduate
    Join Date
    Dec 2012
    Posts
    121
    World
    Northisle
    Quote Originally Posted by SmurfAsH View Post
    So you think BB have done this to steal money from us?
    not steal per say but to make you use those gems you have :P

  7. #7
    Veteran Communicator Brayarg's Avatar
    Join Date
    Feb 2012
    Location
    Uk
    Posts
    791
    World
    Newfoundland
    Quote Originally Posted by SmurfAsH View Post
    As that remove-button (X) in production queues are sharing same location vertically as the "Instant complete"-button and when the list is getting auto-updated you'll get forced up to the top of the queue. So while spending time removing stuff from the queue you found you don't need, you'll easily and accidentally end up clicking that "instant complete"-button, getting a charge you don't want and loss of gems you surely needed to spend on other stuff.
    Unfortunately this has been happening for a very long time... It is a problem that by now should have been corrected. This happened to me midway last year, I was suffering bad lag and was double clicking a building to open it.... a couple of days later I was missing X amount of gems (when I noticed), well say 100 for arguments sake. I did contact support and they refunded me half as a goodwill gesture. The reason I'm posting is I find it shocking that this issue hasn't yet been corrected after so much time has passed (a year since my experience). Would it really be to much to ask, to put a confirmation button on? A "are you sure" option? Maybe its me and this is to much to ask... seeing as some players have actually paid hard earned cash for these gems.

  8. #8
    Erudite Pioneer
    Join Date
    Nov 2012
    Posts
    84
    World
    Northisle
    It happened to me a few days ago, wasted 100 gems finishing Milita by mistake and got a big NO regarding refunds.


    Theres no confirmation on gems because that simply suits them of course. Shame.

  9. #9
    Ruler of the Land
    Join Date
    Apr 2013
    Posts
    1,563
    World
    Newfoundland
    Well, then it seems like a scam-funtion and maybe should be reported to higher instance..

    Because of this and how they are treating people that have got their island locked because of a bug (http://forum.thesettlersonline.com/t...-be-a-careful!), I won't spend another € on this game.

    Edit: It seems they have started to handle that island locked bug better, but this remain..
    Edit2: This is fixed too.. =)
    Last edited by SmurfAsH; 13.07.14 at 00:52.

  10. #10
    Skilled Student BDM1975's Avatar
    Join Date
    Mar 2012
    Location
    Northamptonshire, UK
    Posts
    32
    World
    Northisle
    It caught me out on the balloons quest. Cancelling some water to balloons in provision house ended up costing me 200gems (it costs 100gems to auto-complete and I'm an idiot and did it twice).

Reply to Thread

Similar Threads

  1. Support Ticket - no confirmation
    By Tripi in forum Bugs & Technical Issues
    Replies: 2
    Last Post: 06.01.18, 09:45
  2. Confirmation when spending gems.
    By Ferro219 in forum Game Suggestions
    Replies: 28
    Last Post: 07.11.16, 12:46
  3. Double charged
    By Au55ie333 in forum Bugs & Technical Issues
    Replies: 1
    Last Post: 01.11.12, 08:39
  4. Upgrade confirmation - annoying!
    By GreatDabrowski in forum Game Suggestions
    Replies: 1
    Last Post: 13.07.12, 19:53
  5. Trading confirmation
    By Tyfus in forum Game Suggestions
    Replies: 13
    Last Post: 04.05.12, 17:29

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Ubisoft uses cookies to ensure that you get the best experience on our websites. By continuing to use this site you agree to accept these cookies. More info on our privacy.