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Thread: Connection Failed

  1. #1
    Pathfinder
    Join Date
    Mar 2013
    Location
    Bournemouth
    Posts
    8
    World
    Sandycove

    Connection Failed

    Below is the message I have been receiving for 3 hours now to Sandycove server Realm 3

    "Connection failed


    We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.

    We are working to resolve the problem.

    You don't want to miss anything
    Follow us on Twitter and Facebook.

    Your The Settlers Online team"

    Could someone please advise as to what's happening, as it will be directly effecting our competition performance, not being able to log in for such extended periods whilst other servers can access their islands and manage production lines!!#
    We were advised of half an hour maintenance this morning from 8am to 8:30am, but nothing post that.

    Any advice, help and/or information regarding this and what will be done to compensate our efforts for the duration of unscheduled downtime would be most appreciated.

    Kind regards

    [THFC] Greeny909

    Activity Officer
    The Hellfire Club

  2. #2
    Pathfinder
    Join Date
    Sep 2012
    Posts
    9
    World
    Northisle
    perhaps some maintenance, is happening over here as well....

  3. #3
    Skilled Student
    Join Date
    Apr 2013
    Posts
    26
    World
    Sandycove
    Same problem - there isn't any scheduled maintenance for now

  4. #4
    Erudite Pioneer DUNJAI's Avatar
    Join Date
    Jul 2012
    Location
    Swindon,UK
    Posts
    90
    World
    Sandycove
    there is a thread already discussing this issue here
    http://forum.thesettlersonline.com/t...ervers-offline
    He who speaks often, knows little;
    Those that know, speak rarely.

  5. #5
    Pathfinder
    Join Date
    Mar 2013
    Location
    Bournemouth
    Posts
    8
    World
    Sandycove
    TEST SERVER LOGIN MESSAGE

    "Extra maintenance today - Done


    WorkerHello settlers,



    due to some technical issues with the new version, we have to do an extra maintenance. During the process, all accounts will be wiped. We will send out resources and XP afterwards. Sorry for the inconvenience.



    Best regards,
    BB_SlasH"

    I'm very much hoping that this is not the case with the live server as it's been done now for almost 4 hours to my knowledge and still no joy logging in. If our islands are wiped now that will be mass hysteria!! LOL Surely we would all be compensated accordingly to our islands current configurations and upgrades? Fingers crossed big time!

  6. #6
    Erudite Pioneer DUNJAI's Avatar
    Join Date
    Jul 2012
    Location
    Swindon,UK
    Posts
    90
    World
    Sandycove
    Quote Originally Posted by greeny909 View Post

    Surely we would all be compensated accordingly to our islands current configurations and upgrades? Fingers crossed big time!
    i am afraid if islands are lost u can kiss them goodbye for good .hehe. (test server exempt of course as it is reset often)
    i point you in this direction:
    http://forum.thesettlersonline.com/t...-be-a-careful!
    Last edited by DUNJAI; 03.07.13 at 04:08. Reason: pasted/posted wrong link. hrhrrhrrr
    He who speaks often, knows little;
    Those that know, speak rarely.

  7. #7
    Glorious Graduate
    Join Date
    Jun 2012
    Posts
    100
    World
    Sandycove
    yep, would be lots of good byes

    their compensation is a joke

  8. #8
    Skilled Student
    Join Date
    May 2012
    Posts
    25
    World
    Sandycove
    greeny909, thats the test server where it's common practice to reset accounts, your actual live account will be safe from resets because they will have backups although it's possible you may loose the immediate days upgrades if that was to happen but lets be positive thinking and assume it's just a server maintenence and normal service will resume in the morning as usual.

  9. #9
    Skilled Student
    Join Date
    May 2012
    Posts
    25
    World
    Sandycove
    server now up and running

  10. #10
    Pathfinder
    Join Date
    Jul 2013
    Posts
    2
    World
    Newfoundland
    Sorry to necropost. Although it was clearly stated on the main site that the current server maintenance will take up to 5,5 hrs, I've read in the chat that it will take no more than an hour. Am unable to sleep due to the heat, would love to play as soon as possible. Would any admin be kind enough to state when the servers are likely to be back on?

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