The criteria for falling into either category has to do with the issue you are experiencing. Compensation is only approved for certain issues. If you have information that 2 players experiencing the same issue have been compensated differently by our support team, please write me a PM and include the ticket numbers for the 2 tickets from support and I will be happy to investigate.
Until then however, I will have to ask you to please stop spreading this type of rumours. Thank you!