Login Issues (looping)

[jamieoliver1976]

on main login screen click on `my profile` and login there instead this ALWAYS works and I have same issue as everyone else using IE

[oldbru]

Got the same issue here while using IE, I messaged the support team but unfortunately the reply wasn't particularly helpful.

[ removed ]

Almost as if they hadn't even read what I said in the first place.




Any exchange between you and Support is considered private, as mentioned in the rules:

Exchange with Support/Mod/Admin in private

Any discussion or exchange with a Support agent, moderator or admin is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.

Cheers,
Fexno

[Ristlin]

happily playing then got booted, and was unable to log in via IE, i can log in on chrome, but unfortunatly this interfers with another game i play that has a chrome based client.
If i have to choose one ill choose the other one so please fix this, IE is a browser used by a lot of ppl please make it so the game works on it, after all its not a beta game it should at least work on the major browsers

[Fexno]

happily playing then got booted, and was unable to log in via IE, i can log in on chrome, but unfortunatly this interfers with another game i play that has a chrome based client.
If i have to choose one ill choose the other one so please fix this, IE is a browser used by a lot of ppl please make it so the game works on it, after all its not a beta game it should at least work on the major browsers

If you have the same problem as described in the first post, then following the steps I mentioned in this post should help you.

[oldbru]

Any exchange between you and Support is considered private, as mentioned in the rules:



Cheers,
Fexno

Apologies wasn't aware of that rule.

[EternalPink]

after updating adobe flash player I was able to login using the top bar on the login page again, the login on the left that turns into the play icon is still just looping though.

[Ristlin]

I cot a connection failed message and with the screen that says settlers is experiencing difficulties and working on fixing them, I was logged in, but couldn't get to the loading bar to play, going through profile didn't help, but google chrome worked fine, after 3 hours IE began working as normal

[NixMan]

Morning

Still the only way to log in on this PC :



Oddly enough Log In is misspelt as Contact Form

[BB_Alpaca]

Hi all,

Web Dev is still looking at the issue, but I've made a temporary fix to the main page by archiving all the news videos. The log-in seems to work fine on IE9 now-- let me know if this is improving things for you.

EDIT: I've also tested in IE8 and it seems to be fine. Let's hope that this fixes the problem for you all!

Best,
BB_Alpaca

[Hairy]

Login using the top bar worked OK for me today. That's the 1st time in over a week, so maybe something got fixed last night...