Game wont load

[Roisin]

Yes I have the same problem as Dan.... will try again later when I get home

[Kobaca]

Hi i have a problem, my settlers wont load to the end, they stop at one point every time diferent and thats all. i restarted comp, reinstaled firefok, try diferent browser but nothing, cann you please help me with some advice ?

[Borg2997]

Hello,

When I push the Play button I cannot open the game.
I get the message: " unable to load a data file; delete your browser cache and trie again.
I am playing on a Imac and the browser is safari. I have delete cookies and refreshed /deleted cache.
I'v installed the latest flash player.
Last night it was working fine; I'm a level 50 and been playing a long time now, so it would be a
pity to loose all the money I spend; just activated year premium.
I' ve looked at the FAQ and bugs session, but can' t find anything; also on my air book the same problem.
Can anyone help me with this problem?

greetings
[ removed ]



Hi Borg2997,

I removed the personal information. Please don't forget that this is a public forum.

[valerie36]

I have the same problem on my Imac

[Letsnow]

Same problem here on macbook with safari but also firefox doesnt work. Yesterday everything worked fine.

[Shelob81]

Playing from a laptop and using google chrome, but having the same issue. Yesterday everything was working normally, and since this morning I keep getting that same message after 5 min of playing "client was unable to load data file, please clear cache and try again".

Well clearing the cache allows me to get back into the game, but after 5 min of playing I start to see buildings not loading on the map and a few seconds later the message pops up again. Its no fun playing this game if I have to clear cache every 5 min

oh and yes, have all the latest software updates on the laptop, and seeing that I am not the only one with this problem since this morning, I am guessing BB has changed something for the worse overnight.

Any Mod with some connections able to help out?

Gr Shelob

[Marl1tjuh]

same here, playing on normal laptop with firefox....

[DutchDuty]

Last night at 3.00 CET , the new settlers day started, I got a new quest, log-in bonus and even a new set of collectibles.
needing to buff a friend, I visited him, but his Island didnt load completely, so i returned to my own Island, wich also had problems loading.
I decided to refresh because i did want to pick up some collectibles before going to bed.

Sadly I couldnt get in again, been trying everything, changing browser, cleaning cache and history, the whole ritual...

Sadly it didnt work, so i went to bed hoping it would be better after waking up this morning.
But it didnt, not on IE or on FF, not after cleaning cache, nothing seems to work.
Sometimes i get a grey screen, where nothing loads, sometimes the game starts loading but stops at the beginning of the bar, sometimes it loads till the end of the bar, but never it starts my Island

Once i got this message: http://prntscr.com/2y1kzj

I did do this (not for the first time since this started), but again it didnt work.
I hope it get fixed soon, cause now all mines, wells and fields will exhauste, and my complete goldchain runs unbuffed

Greetings DD.

PS working on a Desktop

[Marl1tjuh]

same here, playing on normal laptop with firefox....

i'm in!!

[Zvicinou]

i had the same problem.

however i was able log on my dutch acc with IE.
and just recently i am play again here with firefox.

havent tried chrome yet again.