Re: No golems !!!!!

[Lelde8]

The server is still alive, NOT shutdown.

[flintcarr]

Ok, this is now the 5th Day since my first Golem and still no 2nd Golem! This is ridiculous, if they don't extend the event then it will be impossible to complete.

[BB_Alpaca]

uhm... that's not really good enough Alpaca.

Trouble is, community managers & support often dont get info either. That's probably not the fault of support/community managers, but it's a problem for the game just the same.

Lots of people are wondering what is going on. Then it's the responsibility of the developers to stay on touch and give real information. Have they located the problem? Can they tell which players are effected, and maybe give them a refund? Do they know how to fix it, or is it still a puzzle?

See, we're not asking for the complete code and exact moment when the fix will go live. But just answering the questions above would give everyone a much better idea of what's going on and what we can expect. But I see BB sticks to it's old and much hated "you'll find out when it's ready" policy. Awesome.

I am letting you know what's going on, and will let you know when I receive further information. They are currently testing a fix, as I said. Needless to say, you will be the first to know more once I receive it. I would rather post in here with what I know than remain silent, as I would like to support my community.

Best,
BB_Alpaca

[schmut7]

me 2 btw.. murw

[Bowlock]

Well perhaps BB would like to answer this question.

Since the testing phase for the golems on the test platform was an epic fail and therefore it could reasonably be expected that the deployment to the live servers would also be a fail - BB having decided to deploy the "dodgy" code anyway. In taking that decision, did they not think it appropriate to specifically gear up to provide a rapid "fix" for code that was almost certain to fail?

If not, what part of the total failure of the deployment to the test server convinced BB that the deployment to the live server would go without glitch?

[Lukesters]

I think its called "crossing your fingers, hope it works, and if all else fails, it will go wrong on the weekend when we don't work anyway" ...

[fishslice]

You gotta love our community messaging. Support says they don't know the problem exists but BB_Alpaca assures us its being worked on.

Shame we don't have the same degree of In-game communication that our friends on the german servers get as this was posted for them yesterday. For those interested its http://www.diesiedleronline.de/de/startseite and its the posting underneath their posting for their freebies to celebrate 3 years since they went open beta
No idea why its not on our home page - I'm sure its nothing to do with BB rather pushing the 100% free gems sale than inform players as that would just be wrong!

20.10.2013missed Golem

Love settlers and settlers,
currently the Golem has made scarce for some players, despite the open quest.
You have him well to violently angry with marbles,
he must first digest.
We provide information Monday about a solution,
which is currently in the test.
. 21:10 Update : The cause of the lack of Golem has been found, the remedy is, however, complicated. The developers working on it. We post at this point, as soon as there is news.
Greetings and a nice rest of Sunday
BB_Pandur

[Lukesters]

Well that certainly clears up the aim of the developers and the company in general. Nice to know they think so highly of their other servers.

[zoooki]

Yep it's sad what is happening,,,,Hope problem will be fixed and we will get freebies too,,,,,

[Bowlock]

So....

Long story short, at close of play on the 4th day of the issue, and 2nd day working on the issue, we still have no idea when a fix is expected to be forthcoming, or in fact IF a fix is expected to be forthcoming.

Would it not be possible to get a Forum Moderator to close off this thread since it is giving the 188 posters and 8279 viewers the misguided impression that BB might do something about it.

I appreciate how unsatisfactory that will be, but at least we will all be able to move on