Settlere missing and no one produced

[Zotamedu]

In the case of "0 settlers" , a zone shutdown is needed (logout for approx 30 minutes and make sure noone is visiting your island meanwhile). While waiting, it's advisable to also clear the browser's cache.

Please also make sure to check the post here.

We are aware this bug fix created a lot of issues, but once you follow these instructions everything should work as intended. If you still have problems once you have tried this fix, please contact support.

So when can we expect an official apology and some kind of compensation for this mess?

[kareivux]

for me logout for an hour didn't help

[Manoz]

it is fixed for me, maybe logout for more than 1 hour + floating residence helped

[DMetal]

So when can we expect an official apology and some kind of compensation for this mess?

i hoping to get some compensation too. we lost lot of time/mood/troops/etc for this thing today. so compensation would be nice.

[Durin_d]

I got my unemployed workers and population increase to work but I have 11 workers doing something that I don't know. I counted that I should have 198 workers but the tool tip shows 209.

I had 11 sleeping work yards when my population increase started to work but that might be coincidence.

[Teebz]

Seems like you are also affected by the other bug of not gaining settlers. The solution for this, would be to log out and wait 30 minutes before logging in. Your population count should increase normally again.

This is becoming really annoying! I did all we were told: added a residence, cleared the cash an history of the browser, logged out for more than 30 mins and my settlers max total is now inferior to my actual settlers total (which wasn't the case 30 mins ago)! What's going on Bluebyte???

[Foxy1]

It's all very well for Blue Byte to be saying that 'so and so is how you fix the issues'. The point is that these issues shouldn't be there in the first place, and wouldn't be if the 'fixes' had been adequately tested!

[mrnjau]

I spent 200 settlers buff for population increase this morning and nothing happened, had minus in copper production, so I expect something in return....apology at least

[SmurfAsH]

"Check Mayor's house to see the actually amount of settlers. You can actually add settlers to those numbers (unless they are telling it's full).
The mouse-over popup population window all and every are looking do have a visual bug. A coherent bug blocks player from training any more troops."

Nope, I can't. I've specifically built a new residence (even if I had some spare settlers yesterday that seem to have vanished into thin air), the total amount of possible increased while my settlers count remained the same. I then added 20 settlers to the mayor's house: they just disappeared from my star menu and were not added to my settlers total count...

Did you check Mayor's house Basic tab and it told you how many settlers you have?

Updated.
It's probably both "workers not returning to unemployed status" and "no settlers regen" during maintenance causing this lack of settlers.
I'll try to show and explain soon in a new post.

[Teebz]

Did you check Mayor's house Basic tab and it told you how many settlers you have?

Problem got worse: my max settlers count went down after i logged out for more than 30 mins and cleared the cache out of my browser... I'm so annoyed, I don't want to log back in today!