Connection Failed ?

[Avatar_1]

I have the same problem, the map is not loading and i have done all the tips and hint BB_Ravel gave me, and i have tried to loged in on to diffrent computers with out any luck . i have done all the tips that have been posted on this qoute to. the map simlpy dosent load 100% if let it stand loading i get the Message : "time is idle out" i have done what i can do and the promlems is not gone?

Hi eckhausen,

I'm not sure I can help you, since your have problems on all three browsers. Seeing that the issue is resolved now for the other players, I would assume that you now have another problem (maybe introduced by the problems the game earlier). The fact that you have the problem on all three browser might be explained by you trying to get online while the problems with the game still existed.

I couldn't find out if you tried the steps given by BB_Ravel again after the situation was resolved so just to be sure I'm going to assume you didn't. For now lets see if we can get Firefox to work again.

Do this steps exactly in the order given:

1. Make sure you are not logged in
2. Close all Firefox windows except 1 (make sure it is not showing something related to the game)
3. Clear cookies and cache (Please follow [url=http://forum.thesettlersonline.com/threads/25422-HOWTO-Delete-your-browsing-history-clear-cookies?p=237310#post237310]How to clear cookies and cache: Firefox)
4. Close all your Firefox windows
5. Clear DNS cache
   I don't know which OS you are using, but if it is Windows 7 you can do this
   Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
   Type in ipconfig /flushdns and hit Enter.
   Unfortunately I have a Dutch Windows, but the end result should look like this
   
   The part I underlined should say something like "DNS cache has been cleared"
   
6. Open Firefox
7. Go to the login page ( http://www.thesettlersonline.com ) and log in
8. Press "Play"
9. If that still isn't working go to http://www.thesettlersonline.com/en/play then click in the navigation bar and press CTRL+F5 again
   
10. If that isn't working I can only suggest you contact Support
    You can contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support

I hope this helps.

Regards,
Fexno

[Avatar_1]

i have been waiting to get connetected for five days now, my map is not loading, and People in my guild can not visit my land either, it seems like i am locked out from my land since the map is not loading 100% , it sucks big time that the support is not working a little bit faster

[edvinp2]

I have had a similar problem since tuesday now. :-(

I have tried to login by using chrome, IE and firefox...all with the same result.
At the best I got in to "approve" a completed daily quest before I get the "connection issue" with the man swinging the hammer on the server.

I have tried changing password (tip from support)
flushing dns cache (in the command window)
delete flash memory
reinstall flash
empty all browsers memories
delet flash memory again
flushing dns cache again

Pinged 300. got ok for 299. 1 lost.

Anyone have any tip? (haven't got a new suggestion/reply from support for the last 24 hours after trying ping etc)

[edit] Seems like there is more players with the same problem and that is not on my side based on the latest reply...but still appreciate if anyone has any tip.

[CZ_Lisa]

Well i need react too. I have big same problems to connect game. Only 2 things help me to connect. Logout my win 8.1 and log old Xp win start mozzila browser - no problem, or start some Linux os.

In my win 8.1(chrome) is 1:20 chance to log in. I try today mozzila on win 8.1 but i click on login withy facebook, fill the acc and pass and nothink happen, in settlers homepage still unlogged.

[ddinc]

I have had a similar problem since tuesday now. :-(

[edit] Seems like there is more players with the same problem and that is not on my side based on the latest reply...but still appreciate if anyone has any tip.

I have the same problems also. Nothing that support asked me to do has helped. Then I made new account and tried it in Firefox. Game started, but menus were broken and also the appearance of the game (couldn't start Build menu...). Then I have tried to relog, but after that I couldn't load the game again. Also I have tried with some web proxy sites, but without success.
I am using Windows 7 and newest Flash version. Don't think there is anything problem from the client-user side.

Also it is not logic that game has support only Mon-Fri, 09-17h... Ubisoft, sell the game to somebody else, who will make this game without bugs finally, because it is never ending story.

[CZ_Lisa]

GG

[sleiN13]

I got the same issue for a couple of day's now. And the maintenance of today didn't fix it.

Support just say's it's a known issue and they are trying to fix it. In the mean time I got this unhelpful tip:

I strongly suggest clearing your browser's cache, flash cache, and DNS cache

No link to a site with information how to actually do this. Luckily some of the information can be found here.

I would have expected more urgency from BB.

[Ozzymandeus]

Seeing an awful lot of hammer man already today!

[ddinc]

1 week and the problem is the same. I feel sorrow for the people in the support.

Should we make contest about this bug and make a picture, or just make some costume for Carnival Special? Maybe we should find cheap hammers on ebay and send them to their CTO (chief technology officer) :P

[MFluffums]

I'm having the same issue (ddinc, Ozzymandeus, sleiN13, CZ_Lisa), and I'm on the Primacom ISP. Are you guys using the same thing by any chance, or a different ISP?