Connection Failed ?

[onlytrying]

Edgy1 you will get nothing from BB as they have gone home....come back tomorrow they may have bothered to look into it but do not hold your breath for to long there not fast at fixing things

[pauantbro]

hi
just been playing pass 15 min
after reading thread i cleared history/cache (i use google internet explore has shown me a blank screen for over a year)
when logging on i decided to use uplay (i do not have facebook)
able to log in
hope this helps

[Nom1975]

Sorted now screen shot for fix on firefox,,,,,,,, basically go into options /privacy / click on remove individual cookies , type in settlers and then click remove all cookies.



http://prntscr.com/329rs6

IN short , go into your internet options and delete all cookies related to settlers , clear history and cache.

then restart firefox

[onlytrying]

Done that and still not able to play

[ItIsI]

Same problem , swapped from firefox to chrome and no problems on chrome.

cleared all cache out on firefox but no different .


Sorted now screen shot for fix on firefox,,,,,,,, basically go into options /privacy / click on remove individual cookies , type in settlers and then click remove all cookies.



http://prntscr.com/329rs6

Thanks for this information. i had the same problem.

Could not load the game in chromium.
Firefox started the game
Started chromium again and deleted the cookies for thesettlersonline.com and the game loads this time.

[BB_Ravel]

Edgy1 you will get nothing from BB as they have gone home....come back tomorrow they may have bothered to look into it but do not hold your breath for to long there not fast at fixing things

Going home does not mean the work is over.

I understand this is frustrating for you, but we are aware of the situation and we are working on fixing it. Thank you, all, for your patience and for the advice you have offered in this thread!

[r3dskys]

same for me also

[BB_Ravel]

UPDATE:

Please try the following steps:
1. If you are already logged in, please log out, close all browser windows and close the browser
2. Please delete the cache and cookies
3. Clear the DNS cache

Now this is a bit tricky, however this is how it's done for Win7:
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.

For mac 10.7 and 10.8: sudo killall -HUP mDNSResponder
For mac 10.5 and 10.6: sudo dscacheutil -flushcache

4. Try logging in again
5. Please let us know if you experience further issues after trying this. ( We also accept "yay, it worked" feedback )

Thank you!

[nytazka]

cannot connect to server using mozilla firefox!

[MOD_Daz]

cannot connect to server using mozilla firefox!

It's maintenance at the moment. Try again in about 6 hours