Syntax Errors trying to log in

[Shelli-lala]

Been having problems trying to log in siince the update 3-4 weeks ago. Getting messages like "client cant find data" etc. Of course I did all the normal things. Ran my antivirus, cleared the cache, set the cache to clear auto, tried 3 or 4 different browsers. made sure they were all update, java up too date, adobe flash, etc etc. My computer is in great shape :P Trying to get into game has gotten worse since the update this week, its taking 7-8 tries before I can get on. Well tonight I got Syntax Error. I wrote down the exact message. [ Error parsing game_settings.xml: Syntax Error:Assert! gParse:Want to add upgrade bonuses at the wrong position: 0 !=5. Please check game settings! ] Thought this might help SOMEONE . Someone that knows what this is , and if there is something I can do, or if its something the tech guys need to help . I can't be the only one having this problem. It's not making the game very fun to play. Thanks for taking the time to read this.
LaLa

[Fexno]

The errors you are mentioning do feel like a caching problem, but since you already cleared cache and tried different browsers I'm not sure what I could advise. You could try to clear your flash cache as well (since you already tried the rest). To clear your flash cache you can use this page, and just press the remove all button.

The only other thing I can think of, is to make sure nothing is interfering, so close down other applications and webpages and see if it works for you then.

If none these two options have any affect I can only suggest you contact Support and explain to them in details what issue you are having and what you already tried. You can contact Support using the contact form on this page: www.thesettlersonline.com/en/help-and-support

[Shelli-lala]

Ok Fexno......thanks....yeah, I tried all those too.....when I went to flash to DOUBLE check I was running the latest........I did fond one of my browsers out of date while doing all this, but it was the one I rarely use. I usually use chrome or IE. I'll just contact support.
Lala

[Shelli-lala]

no word yet, issues continue i see quite a few people have been reading this post, is anyone else having all these Data-Client issues...getting kicked, having problems getting in ? Last night it took 17 tries and 3 different browsers This is SUPPOSE to be relaxing

[FenCloud]

For the past hours I've been unable to login - are the server offline or something? Only thing I see after entering credentials is the screen 'Connection to server lost' Please click OK to refresh your client. If I click OK I get "Forbidden You don't have permission to access / on this server."

[BB_Ravel]

Please try following the advice here and if that does not work, send in a ticket to support explaining the problem (screenshots included).

Hope it helps.

[FenCloud]

Thanks, I will try those. However on the most recent try I also encountered a different error (image attached).

[FenCloud]

No, nothing seems to help unfortunately

[FenCloud]

Cleared the cache, did everything in the suggestions but no, it did not help. I am at loss here.

Also the message from customer support was not that helpful:
[ removed ]

I have been playing settlers online for about 4 months and I have not run to this kind of problem before. And suddenly today everything stopped working. I have not updated my system nor I am aware of any updates made by my network provider.




Hello FenCloud,

I removed your copy/paste from your exchange with Support, since the rules don't allow this.

Exchange with Support/Mod/Admin in private

Any discussion or exchange with a Support agent, moderator or admin is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.

[FenCloud]

For a day now I've been unable to play. I have tried everything, different browsers and also on two different computers alltogether - same error messages on both machines. There must be something wrong with my account - can someone help?