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Thread: Entire progress vanished

  1. #1
    Pathfinder
    Join Date
    May 2014
    Posts
    3
    World
    Newfoundland

    Angry Entire progress vanished

    Last week I started playing Anno Online, an other Ubisoft/Blue Byte game. To start playing, I used my U-play account I created last September when I started playing the Settlers Online. Tonight I was thinking lets visit my settlers again, I had been neglecting them the past 2 months or so.

    When I logged in I had to go through the entire process of choosing an avatar, name,... at that time I just thought "mmmh... strange...". When the game started I only had the Mayor's house and the tutorial started all over again. My brain froze and only thing in my mind was [removed] My entire progress and achievements are gone, vanished... I only had to concur 3 last sectors of my island.

    Why did I lose everything?
    Can I get my progress back?




    Hello BraveTrasher,

    While I understand the shock, please do not use profanity on the forum.

    Thank you,
    Fexno
    Last edited by Fexno; 04.05.14 at 06:50.

  2. #2
    Architect of the Empire
    Join Date
    Jun 2013
    Posts
    973
    World
    Sandycove
    only thing I can think of is either you registered your original account via facebook and this time your u-play account and your now on a different server or somehow you've got 2 accounts registered through u-play and again your on a different server.

  3. #3
    Ruler of the Land Fexno's Avatar
    Join Date
    Dec 2012
    Location
    The Netherlands
    Posts
    2,100
    World
    Sandycove
    I think Bluesavanah is correct, since the account you are posting on was created May 3 00:12 uk time

  4. #4
    Wordsmith Durin_d's Avatar
    Join Date
    Mar 2012
    Location
    FIN
    Posts
    702
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    Northisle
    Is it possible that your original account is in thesettlersonline.net and not here (.com)?

  5. #5
    Glorious Graduate
    Join Date
    Apr 2012
    Posts
    103
    World
    Northisle
    Having to register/choose avatar etc again screams 'different server' to me. Have you tried logging in to Sandycove or Northisle to see if your progress is there?

  6. #6
    Pathfinder
    Join Date
    May 2014
    Posts
    3
    World
    Newfoundland
    And now I feel really stupid!!!

    It turned out to be a combo of what Bluesavanah, Durin_d and Jimmian have said.

    I registered my original account through facebook, come to think of it I created my Uplay account when I started playing The Settlers 7.
    Also my original account is on thesettlersonline.NL so a completely different server (Woestewoud).

    Oh well, now I have another account with which I can start all over again and take a different approach.

    Thanks for the pointers everyone


    @Fexno: apologies for the WT[*]-profanity

  7. #7
    Pathfinder
    Join Date
    Feb 2020
    Posts
    2
    World
    Northisle
    My entire progress vanished. My old account "Timbo71" I had since 2011 has vanished. I am trying to get it back. I started this new account as "Boots69" but am about to give up. I miss all my stuff. I was playing the Christmas 2019 event then got a new laptop.

  8. #8
    Pathfinder
    Join Date
    Feb 2020
    Posts
    2
    World
    Northisle
    this was most helpful, you got me my old account back!! thanks

  9. #9
    Erudite Pioneer
    Join Date
    Jan 2013
    Posts
    78
    World
    Newfoundland
    Nice to see a couple of happy endings

  10. #10
    Committed Clicker LordBosse's Avatar
    Join Date
    Dec 2011
    Location
    Norden
    Posts
    443
    World
    Newfoundland
    Good to hear that you found you old accounts
    But if your new accounts are on the same server you need to contact support to have the new accounts deleted otherwise your risk perma bans for multiaccounting.

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