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Thread: Bug with Kickoff adventure

  1. #121
    Original Serf
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    Well, even with the support ticket I logged, I still have to get the issue sorted. More footballs will be nice to earn and being stuck on the first football match for this long does not help the cause at all.

  2. #122
    Pathfinder
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    Sandycove
    i did already sent a ticket on saturday... no response till now...

  3. #123
    Original Serf
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    Quote Originally Posted by hanusia View Post
    same problem here, contacted support team as well. Finished the practice match and even the first stage but the event window still shows that i need to win the practice match.. really annoying..
    Same problem here. Have contacted support but what's their turnaround time on getting stuff sorted? It's wasting precious event time and make me rather irritable.

  4. #124
    Treasure Hunter NixMan's Avatar
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    Northisle

    Angry

    Quote Originally Posted by BB_Ravel View Post
    While we are aware of the current issues with this adventure (and working on a fix), please send in a support ticket explaining your issue exactly.
    Support ticket sent yesterday - no response yet apart from the auto reply .

    Can we expect an intervention soon please ?


  5. #125
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    started the match practice game

  6. #126
    Ruler of the Land BB_Ravel's Avatar
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    Support are going to get back to you with an answer, although it might take a bit longer than usual due to the fact that they are getting a lot of tickets right now.

  7. #127
    Original Serf
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    Quote Originally Posted by BB_Ravel View Post
    Support are going to get back to you with an answer, although it might take a bit longer than usual due to the fact that they are getting a lot of tickets right now.
    I understand that there are a lot of people with issues which could delay the resolution time. But due to these issues, there are a lot of players, like myself, that have already lost 5 days into the event with the chance of losing a few more due to support's slow response. What can be done to rectify that?

    The quickest solution at this time is to reissue those with a problem a new adventure, or even make it available on the market for virtually nothing - 1 fish or 1 water. At least that allows us to continue with the event while the issues are investigated. Surely customer service and happy users is what's most important here since they are Ubisoft's bread and butter.
    Last edited by F1ress; 17.06.14 at 10:16.

  8. #128
    Pathfinder
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    same over here the practice match won't end its 4days now and no reply from support ( i have tried refresh,in&out, klick on daily door, etc etc...nothing helps

  9. #129
    Treasure Hunter NixMan's Avatar
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    +1

  10. #130
    Original Serf
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    Sandycove
    i am guessing we will have to w8 until Thursday's maintenance...snails are faster ..not to mention turtles who are like flash Gordon

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