Well, I never got gems back there, but most important...devs fixed it...eventually.
Well, I had an issue where I accidentally blew 1.2k gems thanks to clicking the wrong Black Knights when bulk-buying in the shop.
I said it was an accidental purchase and I wanted to have them returned, but all the support came up with was a lame "You got what you paid for, so suck it up".
Yeah, I wonder if the same people would still feel their responses are adequate if they themselves were on the receiving end of it.
It's not the kind of service we expect in the 21st century, but hey - you can't expect everyone to already have evolved out of the Middle Ages where you could be happy to come out of a pub alive ;-)
I have found in most tech companies, especially gaming, it all comes down to the actual support person you end up with. Some are great, some I wonder how they got the job. Not sure how it works here, but I have had limited success elsewhere in raising a second ticket totally separate to the one they wont help on, and then getting a support person who actually does want to help and is not sitting in a job he hates.
So if you havent tried a second attempt, or ended up with the same person, sorry for the crap advice. But from your first comment I would be surprised if you are even reading this now. If that happened to me, I would be gone in an instant.
I cancelled a few troops building in the barracks with the x. Took a while to register and in the meantime the current build completed. Then instead of either A) Cancelling as requested or B) starting the next one leaving me unable to cancel it then decided to auto complete all those builds I'd cancelled. It was quite a few. Each time of course, it took gems. Upon my request to have the gems reinstated, I was told that I was not entitled as it happened due to "user input". They eventually begrudgingly offered half the gems in "good will". Good will is recognising the problem was caused by a game bug and not by any mistake I made (which I've done and copped). Told them then and there I wouldn't be spending more gems on the game until I could be confident my purchase was protected from errors on their behalf. I still am not and continue to feel it will never happen and so I still do not spend money. Really wish BB would take this seriously, poor service is the common link between many failed companies.
While I understand your frustration, I have looked through some of the tickets here and noticed a trend of leaving out important details from your communication with support that might paint a slightly different picture.
I am aware this is done due to the fact entire conversations with support can not be posted here due to the forum rules, but I do believe the very negative picture posted here is not entirely accurate.
This thread is now closed as support complaints should always be discussed within the according ticket.
Thank you!
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