I recently raised a ticket due to players respawning due to a glitch when doing the current World Cup event. I had completed all but one buff only to discover when I next logged in that all but 3 of the opposition camps had respawned I was offered a tiny fraction of the buffs required to complete the adventure or the opportunity to have the adventure completed but not receive the loot. This of course left me with the option to either complete the adventure with buffs I needed for the next one, or cancel the adventure. This of course meant that either way the entire event was ruined. No amount of pleading with the support team who seemed not to understand the game at all would move them to resolve the issue in a manner that would allow me to complete the event properly.
A game that requires daily logins and considerable amounts of time and effort that can be destroyed by a technical problem of no fault of my own that support refuses to rectify is not worth playing. I have bought every incarnation of Settlers since its inception and am disgusted at the treatment I have received by BB. With regret I urge all those playing to consider whether the investment of time and money is worth it for a company that sticks two fingers up at their customers when their glitch wastes weeks of gameplay.