Originally Posted by
Promethos
what a disaster. The bug was a bad one, the solution dissatisfying, and it looks like BB just carries on as usual.
It was bad design to start with. But I havent seen a *sorry we messed up*, the closest that comes to an excuse is "We are all human".
It's a way too relaxed attitude that keeps BB from improving their performance. After each and every bug, the WC had at least 2 major bugs, they just carry on saying *hey well, everyone makes mistakes you know. Peace!* But I want to see the developers being disappointed with how things went, BB has to realize this was a bad executed job, and they disappointed a lot of people. Only if they realize this was their mistake and it should not be allowed to happen again, then they can look into ways to improve. Like... look at the feedback from the testserver perhaps. If they simply lack talent in some aspects, hire experienced people who are capable.
If I make a mistake at work, I do feel annoyed and I do look into the problem. How did it happen, what can I do to prevent it from happening again. I do share both mistake and follow-up actions with my colleages, so we can all learn from the events. Indeed we're all human, making a mistake is part life. Some humans try to learn from it, sother humans work at BB.
Somehow the FAQ about the improved storehouses is a pretty decent one. I didn't know BB was capable of communicating. Which makes it even stranger they usually dont say anything. Now we know they are capable of typing up a response, but apparently they just bluntly refuse. A pervious community manager announced a regular feedback on the suggestions for example, but even the much supported call to increase the 25# limit in the barracks, or the suggestion to stack items in the star menu remains without answer from BB.
It looks like too many people at BB just dont care. They dont care to communicate and share the answer they do have. They dont care to improve, since they whole company just lets them get away with the *we're all humans* answer on all mistakes. But running The Settlers is not a hobby, it's a professional job. Take a little honour in (trying) to do it well. Its a product lots of people pay or have paid for, a little more professional attitude is not too much to ask for.