Can't load the game and my friends can't visit my island

[Fadito]

It'ss some problem with the server. robbomons island can be visited since the maintanance again. Same as CukorHUN reported...

[Iolanthe]

The stuck "Loading map...", often with blocked visits from friends, has been reported on a number of fora worldwide for a while now. While they may well not all be connected something is definitely up and it's not all player-side.

Still worth trying the oft mentioned "Refresh, clear cache and cookies etc. etc.", if nothing else you can say you did it, but in some cases there really is something awry somewhere else.

[Avatar_1]

i have problems With my map, it seems like is not loading 100% and the dos not start, my frinds in my guild cant visit my lend either, this has been ongoing for 4 day now, and support is extremly slow in this problem.

not fun at all

[Avatar_1]

Hi i have done all this steps, and it did not helped me , the map is still "locked" and the members of my guild cant visit my land either??

Hmm sounds like you already did the things I would normally suggest. But just in case...

You could look over the things mentioned here to see if you missed something, or forgot to tick (or untick) an important checkbox.

To rule out if it is a flash issue make sure that if you normally use Internet Explorer or Firefox, you try Chrome instead (or vice versa). Chrome uses its own internal flashplayer. Firefox and Internet Explorer both use the normal adobe flash player

Last thing I can think of is trying to flush your local dns cache, check step 5 in this post (this only works if dns is indeed the problem, and your internet provider was updated with the correct dns already)

Otherwise your only bet is to contact Support via the contact form on this page and explain to them what the problem is exactly (try to describe the screen you are staring at while you decide that the map isn't loading) and list the steps you already tried.

[Govox]

Same problem here, again, for the second time in the past month. The fact friends in game cannot enter island indicates the problem is not on my end.

Last time I sent screenshots to Support as requested but then heard nothing further. Several days later the problem only corrected itself after the following Maintenance. But, again, there was no explanation, no instruction how to avoid this in future, in short, no acknowledgement whatsoever from Support after asking for the screen shots.

This is clearly a major problem and likely tied to similar problems several months ago when the Move command was suspended. When players then complained about the length of time the Move command was not available, other players responded that it was better that way than to be locked out for a week. So here we are again - seems the problem was not fixed, and just as with Support's non-response to me 2 weeks ago, there has been no clear fix nor answer about such a major problem.

[DocAckersonCO1]

I can't load map right now... freezes on first page of getting to island. Does not get to 2nd.

[FriarTuck]

I've now 2 guild members who are locked out of the game. Same problem as above. This problem must have yhe highest priority to fix. I hope they can find the problem soon.It's very annoying when you cannot play the game. Please respond BB to this post with an answer even if you have not found the problem.

[DocAckersonCO1]

I have tried off and on now for about 8 hours. No luck. My adobe updated yesterday... maybe that is part of issue.

sys : You have version 14,0,0,176 installed

[DocAckersonCO1]

well, I can load and play Zeus, not Sandy Cove... o well.

[DocAckersonCO1]

Len, what is odd for me is I can play on one server and not the other. Have you tried a different group/server?

edit: the reason I ask is because I now know it is PROBABLY NOT A PROBLEM ON MY END.