Can't load the game and my friends can't visit my island

[CukorHUN]

Yesterday I buffed 50 building for my friend /Zotyo33/, and then I want to go my map and continue the game, the map not loading.
Since then I can not playing because my map is not loading.
I try these:
- Delete temp & cache
- Try another internet browser
- Windows update
- Reinstall flash player.

Please help me I can not play more than one day.

Thanks.

[Fexno]

Hmm sounds like you already did the things I would normally suggest. But just in case...

You could look over the things mentioned here to see if you missed something, or forgot to tick (or untick) an important checkbox.

To rule out if it is a flash issue make sure that if you normally use Internet Explorer or Firefox, you try Chrome instead (or vice versa). Chrome uses its own internal flashplayer. Firefox and Internet Explorer both use the normal adobe flash player

Last thing I can think of is trying to flush your local dns cache, check step 5 in this post (this only works if dns is indeed the problem, and your internet provider was updated with the correct dns already)

Otherwise your only bet is to contact Support via the contact form on this page and explain to them what the problem is exactly (try to describe the screen you are staring at while you decide that the map isn't loading) and list the steps you already tried.

[Nogbad]

What happens when it doesn't load?
Is it just blue or a white screen, or do you also see message such as "server zone lockout"?
I've had 1 server be very sticky on loading recently, white background/splash screen and the loading bar hardly moves. Normally rectifies after a long wait or a couple of refreshes.
One other thing, if by chance you are logging in via Fakebook, make sure it is looking at the correct server.

[CukorHUN]

I see this page, when I'm logged in, then Click the "PLAY NOW" button:



I use Google Chrome and Internet explorer and I see the same thing in both cases.

[LordBosse]

Sometimes it take a while for the game to load, I have sometimes had to wait up to 10min before the island loads.

[Nogbad]

Cukor, the blue background tends to indicate a problem with Flash loading the data, not always but unlike the white screen, it shows that it has got so far into the loading process. The white one is a real pain to diagnose, as many things can cause that.
I would suggest clearing out your Flash cache (should be a flash settings icon in Control Panel), and clearing out your temp internet files etc.. won't harm.
Also check version, might even be worth using Adobe's Flash removal tool which will also get rid of any older versions that may still be hanging around and interfering, then installing a fresh version. Personally I'd recommend using Firefox, as Chrome's pepper flash seems rather buggy, and IE's vulnerabilities are of course legendary.

[CukorHUN]

I wait 2 hours and nothing...

[Nogbad]

One other thing to try, right click on the screen and change the settings from hardware acceleration to software, or software to hardware, depending which is set at present.

[CukorHUN]

Thanks for helping, but the problem is not my PC. I registered another char and it's working... I wrote the support...

[Iris2506]

I also have a member with the same problem. He cannot login after the last maintenance. So maybe a new bug in the game?