Sorry, an error occurred. Please refresh the page and try again.

[LordBosse]

I still have to refresh about 3-6 times to get my island to load, when getting the "the client was unable to load a data file, delete your browser cache and try again" , surely I shouldn't have to clear cache every time I want to play TSO.

[SmurfAsH]

I still have to refresh about 3-6 times to get my island to load, when getting the "the client was unable to load a data file, delete your browser cache and try again" , surely I shouldn't have to clear cache every time I want to play TSO.

For me, 2 times, using ctrl+F5.

[The_Sarmatian]

This is most idiotic bug I ever noticed in my life. Upon receiving message saying "the client was unable to load a data file, delete your browser cache and try again" the most important thing is... DON'T DELETE BROWSER CACHE!!!. Hilarious!!! :O :P

Yes. This is not a browser cache issue, but flash cache issue. Bad boy is not browser, but bb's server static14.cdn.ubi.com. This server simply refuses to upload some required file to client. This is not a browser issue. This is server issue. BB, pretty please can we have "Delete Server Cache and try again" button now? :O :P

FIX: Click refresh every time you see the "clear browser cache" message. Don't clear browser cache. Just hit F5 and refresh. Time after time. Repeatedly. Don't give up. Login is guaranteed... eventually, but it is.

Edit: There is also something wrong with forum displaying all of the smileys. Go bugs go.

[BB_Ravel]

The issue is still under investigation for now.

Thank you all for the reports! I have passed them on to the technicians trying to fix this problem.

[minoreva]

The issue is still under investigation for now.

Thank you all for the reports! I have passed them on to the technicians trying to fix this problem.

Hi Ravel,the same thing happens on test server

[SmurfAsH]

Hi Ravel,the same thing happens on test server

dito, since this Special Week.

[BB_Ravel]

Our technicians need to know if this issue is still occurring.

Please let me know if you are still encountering it today. -Post underneath please! Ty!)

[fishybreath]

Problem still persists for me, as it has done everday for the last couple of months. As above ... the game eventually loads up but takes a couple of attempts.

I usually leave the game open all day so only have to go through the rigmarole once a day.

Be nice to see it fixed though :-)

[whitey1984]

since u have done your hot fix I now cant get into my game. Let alone the fact im prem and in an adv! and I was going to screen shot a bug as well b4 game went all funny on me. how can I have a rainbow buff applied and some body applies a trick on it????? I hope your repaying me my prem time paid for. not a very good fix guys.prntscr.com/4ys53i. screen shot at trying to enter the game on sandy cove. I have cleared all cache deleated history cleared my FB etc etc. and still I cant log in!

[Sir_Nor3]

Getting it to, i'v cleared te browser checked ther Flas version, but stille the same