Personally I'm more surprised than I should be there was no "We apologise for the inconvenience." It's just standard.
The somewhat baffling bit in all this is that it's not clear a number of posts are being read as [Feedback], which is exactly what they are. Valid frustration and a strong desire to feel one is talking to an actual person who might actually hear, understand, respond to and pass on those frustrations in a manner fitting the situation and their position on the communication ladder is one of the main reasons we address people directly. When something appears to go awry in that frustrations mount.
Even in less emotional situations, for example when I say "The 'stories' attached to "gift" packets are bizarre." I don't mean "Ravel, it's your fault for writing strangeness about piebald accordianists, wicked spells, people skulking round the black market, and plumbers!" I mean - A lot of people have no idea what these things are on about, a little clarity might come in useful.
In the case of this last one whoever it is that writes these for global release might have done a little better than to inform us we are "lucky".
That's a bit rude to people who were heavily affected by some of the recent trouble.
The main point in this thread seems to be, once again - The chain of communication in TSO (and their associates) is very very broken. This makes everything more difficult for players as well as all the local teams and public voices of BB.
Bit silly people should have to go digging around on entirely Other websites to try to figure out what's gone wrong on the one they want. Most people wouldn't even have bothered. While a post to Uplay on their forum is appropriate so too is pointing out here, once again, very specific communications breakdowns.
If [Feedback] on things that affect people here ought not to be given here, and given with the accurate understanding that there is a point to going to the trouble of writing it all out, where should it go? Aside from our local team we of the playerside don't have a lot of options for communicating with Those On High and as They very rarely speak for themselves we are compelled to turn again to our local teams to speak for them.