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Thread: Support Team Access

  1. #1
    Pathfinder
    Join Date
    Jul 2012
    Posts
    4
    World
    Newfoundland

    Support Team Access

    I've just tried to raise a support query, but the "Select Category" drop down doesn't present any options, so you can't select a category, and therefore you can't log a query...

    I was trying to log an issue on my Pumpkin buffs...

    "I've got a full quota of Pumpkin fields and their rate of depletion seems to be constant regardless of which buffs I apply to them when compared with unbuffed fields..."

  2. #2
    Master of Strategy Kit_'s Avatar
    Join Date
    Jul 2013
    Location
    Berlin
    Posts
    724
    World
    Newfoundland
    As it says on the login page, the support ticket system is not working. You can instead contact them via email: account.support@thesettlersonline.com

    Secondly, buffing will not affect the rate of depletion, it only affects output. So they do not deplete faster but give you more pumpkins with each cycle, eg a x2 buff will remove 1 pumpkin per cycle but give you 2. Production time remains unchanged.

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