Cannot contact with support team

[Raaya]

Hi All,

I cannot send a message to support team, because the 'captcha' does not appear.
Has anyone got an idea?

Thanks,
Miklós

[Dryad_old]

You can mail them directly via this address, account.support@thesettlersonline.com

[Raaya]

Thanks

[Zotamedu]

Do you have an ad blocker active? Those can sometimes backfire and block things that are needed.

[Sharpielein]

Not like that helps a lot to send them mails.
Last week, I sent a reminder for a ticket from October 9th that - from my point of view - didn't get resolved but no answer yet.

Ah meh, it's just about 380000 coins ...

[BB_Ravel]

Sharpielein, all your tickets to support are answered. Please try opening a new ticket if your issue is not solved and also include a valid email address you can be contacted at (in case you are not receiving our answers because you no longer have access to the address you signed up on).

[Sharpielein]

Thanks

[RomoluXI]

I started this site only and does not charge brown, I can not enter the game after I bought gems