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Thread: Here we go again...

  1. #1
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    Here we go again...

    So.... the Specialist Limited Offer is coming back to haunt us. Last time this introduced a ridiculous amount of lag into the game that did not go away until the 'offer' was removed. I sincerely hope that the lag issues with this 'feature' have been resolved. If not, then let the shouting commence!

  2. #2
    Ruler of the Land topgearfan's Avatar
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    I blame Bowlock.

  3. #3
    Architect of the Empire
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    post deleted.
    Last edited by Bluesavanah; 26.02.15 at 01:42.

  4. #4
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    Not again!! 20% faster for explorer/geo/gens. Well for generals its not! They will arrive quicker to your adv but they will rebuild over and over until their actual real time for travelling is up.

    I don't understand these offers, 20% is nothing really, for all these bugs it should be 50% faster!

    Please do not take 2 weeks to fix this. Ive already noticed major pauses on adv due to rebuilding garrisons!! So the dreaded lag is back!!!

  5. #5
    Veteran Communicator Brayarg's Avatar
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    I would much sooner not have these special little weeks at all. 20% faster with frustration OR a normal game?

  6. #6
    Architect of the Empire
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    This post is spurred by a conversation just a little while ago in Sandycove's Help chat, but the points raised seem to apply more universally.

    Clearly this round of Speed Weeks has come with a set of shiny new, though based on previous Speed Weeks, not unexpected, bugs.

    Players encountering bugs are often told, in sum:

    'Please contact Support, if you don't how can you expect anything to be fixed and what's the point of just complaining in chat?'

    There are a few difficulties with this.

    • Speed Weeks are known to have issues, this is not news so it seems surprising if Support are not aware already.

    • It's not uncommon, if one has contacted Support in the past about Speed Weeks, to feel there isn't much more to say. In previous releases the bugs, for the most part, cleared when the two weeks of Speed ended and the 'promotion' was removed. Not before.

    • Discussing new bugs in chat serves several purposes
    • It lets other people know both what to look out for even if they've not had any trouble so far and if they have they know "it's not just me."
    • If someone has come across a workaround it's a good chance to share it.
    • It allows one to vent, sometimes a person just needs to let off a little steam and then feels better able to face irritations.
    • "Please contact Support, etc." gives players about as much usable info as Support gets when someone reports nothing but "I haz a buuug!!! >:[ "

    • Is it actually useful to Support if they are buried in tickets regarding what seems another facet of a fairly well known issue? Or does it just create a backlog and a need for them to send a *lot* of "Please clear cache and cookies./This issue is known and being looked into." responses.

    If many tickets are useful, what exactly would it be most helpful to tell them? Do they need all of this, every time?

    Bug-Template
    • Nick
    • Your timezone (and country):
    • Date when it happened:
    • Hour when it occurred:
    • Your player level:
    • Which browser do you use (i.e. Firefox, Internet Explorer...)?
    • What version is your browser?
    • What Flashplayer version do you use?
    • Which Extensions/Addons do you use?
    • Did you try to delete the cache and cookies?
    • Did you relog (log in again)?
    1. Please describe all steps you took until the bug happened or how the bug could be reproduced.
    2. Describe only 1 bug per post. Don't mix up issues!
    3. Does this bug only happened once, or does is occur every time you do this action?
    4. If possible: Add a screenshot or the link to it here:

    Template from the Test Server How-to report a bug forum post.

    Keep in mind that's a fair bit to ask for something that seems pretty common, but again it would be helpful to know if it's all useful, or not. In the case of Speed Weeks issues would Support perhaps like to know if one is, for example, watching YouTube when things go hinky? Or is there something else specific people could look out for and report that might somehow be linked?

    Simply being told variations of 'Contact support, or nothing will change', while well-intentioned, could be made a little more constructive if it came with a little more direction, as happens sometimes in the forum, and might also save Support some time if they get the information they need straight off.

    See also bug threads:
    exploreer search bug?
    New Bug, generals, landing in Adv LZ.
    Last edited by Iolanthe; 26.02.15 at 16:06.

  7. #7
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    Quote Originally Posted by Iolanthe View Post
    • It's not uncommon, if one has contacted Support in the past about Speed Weeks, to feel there isn't much more to say. In previous releases the bugs, for the most part, cleared when the two weeks of Speed ended and the 'promotion' was removed. Not before.
    Every time I have contacted support about the previous Explorer/Production/Whatever Weeks it has basically been the same story.... they ask me to clear my cache, etc. (which I do as a matter of course before resorting to contacting support)... After that it's merely a case of them informing me that a fix should be in the pipeline.

    If somebody, preferably with nick starting with "BB", will explain to me precisely what my contacting support will achieve under these circumstances, besides wasting both the poor support monkey's and my own time, then I might consider doing so again in future. However, considering one of those support monkeys has already admitted to me that they have no direct contact with anyone who can actually make the sensible decision to turn these 'features' off and that they have no solutions to offer for the problems that they cause, I really do have to ask, "What is the point?".

  8. #8
    Ruler of the Land Xibor's Avatar
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    I must be missing something, because I have no problem with 'lag' - nor have I ever had any such problems. I like the speed increase, and can't see any downside in terms of performance or the responsiveness of the game. This has been the case every time people have complained about performance issues... I never seem to have them.
    Let me be clear - I am NOT saying that what people are reporting is not true. I am only saying that there must be additional factors because it clearly does not affect all players the same. My wife Diwata doesn't have any problems either, and while we use similar equipment (and of course are on the same ISP) we don't have identical setups - reducing the chances that it's only PC related as well.

    I wish I had an answer...
    Sorry, but I've slept since then...

  9. #9
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    Quote Originally Posted by MutantKid View Post
    Not again!! 20% faster for explorer/geo/gens. Well for generals its not! They will arrive quicker to your adv but they will rebuild over and over until their actual real time for travelling is up.
    Yup... I just experienced this myself now... Garrison builds resetting back to the start after reaching 80(ish) percent.

    The only positive thing i have to say about this 'bonus feature' is that this time (at least so far) I have not suffered game-crippling lag. There seem to be plenty of other bugs going round, however, to chalk it up as yet another fail that, no doubt, those of us with problems shall be forced to endure them until the planned end date.... just like all the previous ones.

    For the love of criminy, Blue Byte, if you cannot introduce these things without the bugs...

    JUST... STOP!

  10. #10
    Nifty
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    Hey man , im just glad my explorers are not coming back slower than normal ! lol
    So there has been some improvement since last time - got to give them credit...

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