Maintenance 21/04 Updates

[rdeejaynz]

..but even less for euro-people playing daytime only.

AFAIK The UK1-3 servers have allways had maintenance during european nighttime. If that's a big problem, how about playing on a US server? (Just wondering.)

Oh i've never had a problem but then BB have never had such bad problems of late with maintenance over running way way way over schedule. Normal maintenance time end i can be back on in the afternoon but now it's 1:15am. But as you pointed out no matter the time zone we all get affected somehow

[chelseamick]

cant connect either....doh

[ghost57]

well I have missed today's login...so there are no gem's this week
will I be compensated for my 7 day premium as well
TSO please consider the "little" people who play your game as a source of entertainment!!!!

[BB_Ravel]

Please note that ONLY posts containing profanity have been removed. Please send in a support ticket if you wish to discuss moderation as this is not the place.
I understand you are frustrated but the rules of the forum have not changed.

That being said, I have passed on your concerns regarding the premium time extension (as some can't benefit from it due to their timezone) and the depleted mines.

[king-bobert]

ive logged in, its back up

[ghost57]

Yippee!!!!login now happening!!!!

[god666]

im not

[darkorman]

i cant login

[Iolanthe]

Once again the continuing updates are much appreciated, though the continued time changes are more 'frustrating' than 'confusing', no doubt for players and assorted local teams alike. Fingers crossed for better results shortly.

BB_Ravel,

I know its another really busy Tuesday for you batting off all these complaints about your game once again being unavailable, but it really is worth reading some of the excellent comments above about the mail that should come round with stuff in it. Anyways, I thought I would add to the thread and tell you what I REALLY WANT form the mail. You should be able to just cut and paste this tbh, and it might at least pause further bad feeling.

What I would really like in the mail is an add 100 Fish deposit, but IT MUST come with the following.

"Dear Player,

We know we've had some issues with maintenance the last few weeks, and in fact we know you had issues with game play all year. We are incredibly embarrassed about this. The game has been out of Beta for a long, long time now, and you really shouldn't be getting these issues on a weekly basis the way you are at the moment. Truly we are sorry that you are. Issues have become so bad and so frequent that our management board has instructed us to get a working version on the servers as soon as possible and then lock that code up until such time as we can figure out who to fire and/or how to write and deploy code properly. Coming from such a bad place, we obviously cannot promise to get things 100% right in future but what I can assure you is that we are going to try. We absolutely understand that the level of service / up-times you have experienced, really from the start are not by any measure acceptable. In future we are going to concentrate on keeping the game available. Further, when we do have issues in the future, we are not going to send you a load of old tat, and go on about bunnies / ghosts eating the system because we know it just insults your intelligence and makes you all very angry. Instead we are going to be open, honest and frank both to you our cherished customers, and ourselves about what is expected of us and where we fall short. Once again we are truly, truly sorry, we understand that the experience you have had is atrocious but we are now working our socks off to sort it out, rather than writing a load of new tat nobody wants."

There you go - easy-peasy

That would be amazing. But since it's clear some of that would never get through even baby steps from the people/person writing and authorising these, whoever they may be, would be welcome. The spirit of the bold bit would be an excellent start.

The grinches and gremlins and piebald accordianists, while not infuriating, have certainly been completely daft for a very long time. While the idea may well be to avoid "confusing" people who've had no issues, or not noticed issues due to timing, the habit of pointing wildly at some made-up thing whilst declaring "We didn't do it, the side-winding gouger did! It's his fault! We saved you! " really just beggars belief.

AFAIK The UK1-3 servers have allways had maintenance during european nighttime. If that's a big problem, how about playing on a US server? (Just wondering.)

That's an idea, but it only goes so far. From the US/.net homepage:

Maintenance 04/21 [EXTENDED]

Dear Settlers,

• Update 8:20am EDT: We estimate the servers to be online at 10:00am EDT
• Update 7am EDT: Maintenance is extended by 2 hours.

The Weekly Maintenance will take place on Tuesday, April 21st.

Important information regarding maintenance:

• Start: 4:00 AM EDT / 1:00 AM PDT
• End: 7:00 AM EDT / 4:00 AM PDT 10:00 AM EDT / 7:00 AM PDT
• Guild quest reset: No
• Adventure and Premium Time will be extended.

While .net's regular timing is a bit different, like last week it's not just 'our' servers affected by Maint delays. 10:00am EDT is 15:00 BST. (Currently they're still down.)



EDIT: Simuled with update of some people on Newfoundland getting in.

[Qualan]

It's a free game people. What you expect?

Best inform yourself again, it is not a free game, it is a game with in game purchases and as such no longer a free game for all

Yes, people chose to pay for the game experience they want- and this impacts it- so in that respect the it's a free game doesn't hold

lets put it like this: if not enough people use the paid features- the plug would have been pulled already on the game so in that respect issues that impact willingness to spent money on the game will impact all players regardless of the amount of money they spent in game