Server slow, Cannot get past "Play Now"

[Meshaw]

Hi all,

It seems this may be a "local" issue for UK players using broadband provisioned by BT Wholesale.

Because I work from home providing remote support for a living... I can't afford internet outages; therefore I have I have 2 internet connections:

• One with PlusNet (owned by BT)
• One with TalkTalk (owned by Carphone Warehouse)

I believe TalkTalk use their own dedicated internet provisioning equipment (LLU / DSLAM) in the telephone exchange - they don't rely on BT's equipment and visa-versa. For this reason; if one of my lines has a strange problem going on, the other line usually still works.

Right now, I cannot get on to the Sandy Cove server through my PlusNet line (BT) but I can access it through my TalkTalk line (using the same computer). I can reach the log-in page using either line but the the game will only actually load when connected via my TalkTalk line.

I'm afraid BT underpin the broadband services for the vast majority of ISP's (via BT Wholesale) therefore this could potentially be affecting lots of people!

If you are having trouble - post up what ISP you are using!

If you are desperate; you can always try using your smart phone's hot-spot (but don't blame me if your data charges go through the roof! )

All the best
Al.

[PennyUK]

Having log in issues can hit play now but it doesnt want to load the game BT user

[Larili]

No problems all weekend - VM user

[BB_Aguton]

I have reported the issue and we are investigating it.
I would help us a great deal if the player encountering the issue could PM me their internet provider as well as their network flow (press F12 and check the "network" tab: you can take a screenshot of the info in there, it will do).

[Beelz2000]

BT Infinity and unable to get last 48hrs

[MaelstromJ]

Im having the same issue Im with plus net havent been able to get in today.

[bodkin1]

does this [ lovely ] game ever work must other games to play I have been playing about a month and every week we have a problem

Hello bodkin1,

Please don't use profanity, masked or otherwise.

Thank you,
Fexno

[Xibor]

does this [ lovely ] game ever work must other games to play I have been playing about a month and every week we have a problem

I agree it's frustrating at times, but it sounds like you should really move along and find something else.

[bodkin1]

vm no access

[P3bble247]

This game wants putting in the skip lol