Got a message from support today:
Removed
In other words, they will not do anything to help those people who unfairly missed out on the gift mail.
Hi brendonm,
All contact between players and support has to remain private
as stated in our game rules
Regards
MOD_Fhearghus
Last edited by MOD_Fhearghus; 14.07.15 at 06:59.
There is nothing unfair about it. The email was supposed to be for those that had not logged in for some time in an attempt to encourage them to play again.Originally Posted by brendonm
It was not supposed to be sent to people that were already playing regularly, so you haven't missed out on anything.
If at first you don't succeed, sky-diving is not for you.
Methinks you are not supposed to post support messages
Sorry, but I've slept since then...
But the fact is: many people who were playing regularly were awarded the gift.
Not sure about the stats, but in my guild out of the regular players it was about 50/50. The ones who recieved the gift were happy they got a bonus when they weren't meant to, the ones who didn't were unhappy that they missed out.
This is a major stuff up, and should be rectified. How hard could it be to just grant everyone the same gift?
Next time they want to send out gifts to those who don't play often in an attempt to draw them back (which I am not opposed to), they should at least get it right.
PS: Apologies about the support message, I wasn't aware you couldn't post them.
Well it became unfair the second it was sent to players who was not inactive. The only way to fix that mistake, is to sent it to all, not to suggest that we share what cannot be shared.
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