An error occurred and the game is not available for the moment.

[Azrael1980]

Just installed steam and settlers the game a few days back and everything was great . Today I get this error when i open Steam, load Settlers online and click the "Play Now" button.

After a couple of seconds, i get a windows pop up saying nw.exe has failed. Restarted my laptop twice but no change.

Any thoughts guys?

[Iolanthe]

Just now the game is down for weekly maintenance, with some possible logging hiccups after. Not certain if "Login procedure maintenance" applies to Steam or only to browser access:

Weekly Maintenance - 15.09.2015
Dear Settlers,
Weekly maintenance for this week will take place on Tuesday.Work work
Worlds: All (1-3) closed
Day: Tuesday, September 15th
Start: Approx. 01:15am BST
End: Approx. 08:00am BST
Adventures & Premium: Times will be extended
Guild quests: Will be reset

All active guild members will receive 100 Guild Coins.
The Guild Coins will be sent via an in-game message during the maintenance.

Please also mind the following maintenance when planning to join the game.
What: Login procedure maintenance
Date: Tuesday, 15th of August
Time: Approx. 09:00 - 13:00 BST
Game: Remains online
Effects: Potential limitations of the login process
Your ability to login may be affected during the above-mentioned time frame. Users who are already logged in won't be affected and can continue playing.
Happy Settling!
BB_Ravel

From: http://www.thesettlersonline.com/en/homepage

For an abridged version see: forum.thesettlersonline.com/threads/21689-Maintenance



Edit: The quoted portion is a straight copy/paste of the homepage, I've no idea where "Work work" came from but it's funny so it remains.

Completely Unimportant (but niggly) Edit II: The things one realises after going to bed.



"Work work" is his mouseover text on the homepage.

[Azrael1980]

ok cool, i guess i'll try again later. thank you very much for the information.

[Tripi]

If you continue to get similar problems (or if anyone else does)

As NW.exe is a part of Steam (I would guess it is a NetWork adapter of sorts) it is not really something that TSO controls.

I would suggest googling "nw.exe steam" and having a quick read of some discussion boards there.
It seems people have problems with nw.exe in quite a few games and there are some listed troubleshooting guides and possible remedy steps.
There was a thread suggesting to try accessing the game directly through navigating folders... (guesswork e.g. C:/Steam/steamapps/tso/tso.exe) and to try running nw.exe by navigating directly to it too

Unfortunately I cannot post outside links in this forum.
As always, if you follow advice from any page you find, be careful and do not download and run anything without virus scanning first.

Good luck anyway.