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Thread: gem glitches???

  1. #1
    Pathfinder
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    Aug 2012
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    Sandycove

    Unhappy gem glitches???

    hi, i just bought some gems from merchant, the payment site said transaction declined but my bank said the transaction was authorised. what can i do? i have contacyed support, but i want either my gems or my money back

  2. #2
    Original Serf
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    Apr 2012
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    Denmark
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    Northisle
    The same happend to me. But it just took some time, maybe 30 minutes and then I had the gems.

  3. #3
    Pathfinder
    Join Date
    Jan 2012
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    6
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    Northisle
    I wanted buy mobile packeges, but I haven't got any code to send.

    Can't spend money, capitalism crashed.

  4. #4
    Pathfinder
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    Aug 2012
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    Sandycove
    lol

  5. #5
    Pathfinder
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    Jan 2012
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    Northisle
    Problem solved, the code I had to sent was CODE. Lol!!! )))))))))))

  6. #6
    Original Serf
    Join Date
    Oct 2012
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    Newfoundland
    Seems it's not working at the moment for credit card payments

  7. #7
    Original Serf
    Join Date
    Apr 2012
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    Newfoundland
    I have had the same problem.

  8. #8
    Pathfinder
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    Dec 2013
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    Sandycove
    Quote Originally Posted by elaine001 View Post
    hi, i just bought some gems from merchant, the payment site said transaction declined but my bank said the transaction was authorised. what can i do? i have contacyed support, but i want either my gems or my money back
    Same thing happened to me so I tried again because I thought I have entered wrong card info, but nope. Transaction was authorised so I have payed twice now, so now BB owes me 66k gems.............. :-( Have contacted support but apparently they are not there before monday 11am...... :-(

  9. #9
      Master of Strategy
    Join Date
    Jun 2013
    Posts
    706
    World
    Sandycove
    If you have had the "transaction declined" message, but money has still come out of your account, you could also try contacting the payment processing company. Bottom left of the payment popup screen that appears after you press BUY. (You won't complete any transaction to get there.)
    Last edited by MOD_Houri; 11.10.15 at 15:24.

  10. #10
    Pathfinder
    Join Date
    Dec 2013
    Posts
    7
    World
    Sandycove
    Quote Originally Posted by MOD_Houri View Post
    If you have had the "transaction declined" message, but money has still come out of your account, you could also try contacting the payment processing company. Bottom left of the payment popup screen that appears after you press BUY. (You won't complete any transaction to get there.)
    Gonna wait for BB to answer my ticket to see what they have to say about it. Just to avoid things to be mixed up.

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