When it comes to Gene pools and shallow ends they can be found at the bar drinking pina colada's
As both a multi-year developer and now also as a test system administrator I'd like to add a couple additional points about bugs - with the special disclaimer I'm not referring to any particular bug that has been discussed/
A huge factor in fixing bugs is the ability to reproduce the problem consistently and sometimes that's quite hard because of the number of variables involved.
Also, every developer has faced the problem of fixing one issue and causing a different one as a side effect.
As a test administrator I know the overall problems of keep systems completely in sync so that the developers are working exactly with the same things the testers are with the same things that are finally released to production. Sometimes dozens or hundreds of tables with thousands or millions of rows are involved and if there is the slightest difference if may caused a bug to appear or not to appear.
So while I agree with many of the points that were posted about service and support and specific bugs I also wanted to remind that there can be a whole lot to it and not always easy.
Sorry, but I've slept since then...